The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders
06 - 08 October, 2025
| Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands
Saskia Van Wees
Director Customer Care & Service a.i Nestlé Nespresso
Workshop Day - Monday, 6th October 2025 [CET]
9:30 WORKSHOP B: TRANSFORMING CX: HOW TO MOBILISE, EMBED & SUSTAIN CHANGE
- Turn ideas into action with a clear roadmap that integrates transformation into daily operations
- Embed change into processes by aligning customer experience with workflows, technology, and team KPIs
- Maintain long-term momentum by embedding change into company culture, continuously refining strategies, and avoiding stagnation after initial launch
Check out the incredible speaker line-up to see who will be joining Saskia.
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