Markus Ring

Discover how Generali is accelerating its CX transformation through its Group Voice AI Program, a strategic initiative scaling AI across multiple countries and languages using NiCE Cognigy. Learn why Generali is investing in next-generation agentic technologies, and how a harmonised, repeatable framework enables enterprise-wide deployment. Through practical lessons from shared proof-of-concepts, cross-country collaboration and standardised best practices, attendees will gain actionable insights into building and scaling multilingual Voice AI strategies. 

• Understand how Generali is scaling Voice AI across multiple countries using a harmonised, enterprise-wide framework
• Explore the role of agentic orchestration in delivering consistent customer experiences across languages and markets
• Identify practical approaches to accelerating AI deployment through shared best practices and cross-country collaboration 

• Explain the key components of a scalable, multi-market Voice AI strategy
• Identify strategies for implementing cross-country PoCs to test Voice AI performance on the most critical business processes
• Apply lessons from Generali's rollout to accelerate their own AI-enabled CX transformation 

What if AI could help you build and deploy your next CX AI agent, from first prompt to live customer interaction, in one continuous loop? See how a CX AI agent can be created from almost any starting point, configured conversationally, stress-tested, improved and deployed across voice and chat. Move from a fast build to an enterprise-ready customer experience: including simulation, red teaming, governance, safeguards and human oversight. Gain a practical workflow you can start experimenting with immediately.  

Learning Objectives 

• Master the CX agent build loop: create, test, improve and deploy 
• See how coding agents can accelerate the development of voice and digital CX agents 
• Understand the testing, governance and safeguards needed to move confidently toward production  

Key Takeaways 

• A practical workflow for taking a CX AI agent from prompt to live customer interaction 
• How simulation, red teaming and iterative testing can help ensure reliable customer experiences 
• How to combine the speed of agentic building with the control and governance enterprise CX requires