Markus Ring

What if AI could help you build and deploy your next CX AI agent, from first prompt to live customer interaction, in one continuous loop? See how a CX AI agent can be created from almost any starting point, configured conversationally, stress-tested, improved and deployed across voice and chat. Move from a fast build to an enterprise-ready customer experience: including simulation, red teaming, governance, safeguards and human oversight. Gain a practical workflow you can start experimenting with immediately.  

Learning Objectives 

• Master the CX agent build loop: create, test, improve and deploy 
• See how coding agents can accelerate the development of voice and digital CX agents 
• Understand the testing, governance and safeguards needed to move confidently toward production  

Key Takeaways 

• A practical workflow for taking a CX AI agent from prompt to live customer interaction 
• How simulation, red teaming and iterative testing can help ensure reliable customer experiences 
• How to combine the speed of agentic building with the control and governance enterprise CX requires