Meet the Speakers at the CCW Europe Summit

Maryam Moshiri
Maryam Moshiri
Chief Newsreader
BBC
Alan French
Alan French
CEO
Thomas Cook
Tom Snodgrass
Tom Snodgrass
Chief Operations Officer, Financial Support Centre of Excellence
Santander
Shachar Bry
Shachar Bry
COO
fonQ
Mengxin Wang
Mengxin Wang
SVP, Guest Engagement, Care & Contact Centers
Accor
Malin Lignell
Malin Lignell
Digitalization and Innovation
Handelsbanken PLC
Maaike Klijberg
Maaike Klijberg
Director, Marketing Customer Experience
Nestlé Nespresso
Justus Tobergte
Justus Tobergte
Customer Excellence Director
Bugaboo
Martijn Franssen
Martijn Franssen
Director Customer Services
Eneco
Eva Klausner
Eva Klausner
Director of Guest Experience
numa
Dr Anna Selent
Dr Anna Selent
Director of CX Digital Transformation
SIEMENS
Brent Gibbs
Brent Gibbs
Global Director of Brand Experience
Generator
Abhineet Kesarwani
Abhineet Kesarwani
Regional Director – Customer Value & Experience, Digital
Lyca Mobile
Ramón Delima
Ramón Delima
Director Customer Services and Operations
TUI Group
Bart van de Sande
Bart van de Sande
Director Customer Care & Personal Wealth
ABN AMRO Bank
Filip Popovic
Filip Popovic
Head of Relationship Centre
Avon
Katie Orme
Katie Orme
Head of Service Social Worker
Octopus Energy
Márton Homola
Márton Homola
Group-level Head of Loyalty, Digital Channels and CRM
MOL Group
Sofia Kwarnmark
Sofia Kwarnmark
Head of Customer and Employee Journey
AXA Partners
Jaclyn Kao
Jaclyn Kao
Head of Beauty Tech - La Roche Posay
L'Oréal Groupe
Thomas Staudte
Thomas Staudte
Head of Customer Engagement
air up
Mark van der Heijden
Mark van der Heijden
Head of Product Service
Bol
Leo Ooms
Leo Ooms
Global Head of Customer Services BPO
TUI Group
Susanna Tell
Susanna Tell
Employee Journey Manager
AXA Partners
Fabian Quast
Fabian Quast
In-House Consultant
Lidl
Ayush Mittal
Ayush Mittal
IT Chapter Lead
ING
Paola Ivanova
Paola Ivanova
Service Design Manager
booking.com
Ajay Ochani
Ajay Ochani
Product Owner – VoC Insights & Analytics
Versuni
Iris Boon
Iris Boon
Program Manager Voice of the Customer
Heineken
Karin Miskovska
Karin Miskovska
Customer Experience Manager International
UNIQA
Doug Casterton
Doug Casterton
Advisory Board Member
GetYourGuide
Ewa Duerr
Ewa Duerr
Head of Outbound Product Management, Applied AI
Google
Sanket Amberkar
Sanket Amberkar
Head of AI Applications Product Marketing
Google
Ash Hallett
Ash Hallett
Customer Engagement AI Lead UK&I
Google
Heather Shoemaker
Heather Shoemaker
CEO
Language IO
Mathieu Acin
Mathieu Acin
Vice President Sales CX
CSG
Eilika Regenbrecht
Eilika Regenbrecht
Senior Enterprise AE
Parloa
Manuel Westhagen
Manuel Westhagen
Senior Sales Engineer
Parloa
Sven Grube
Sven Grube
Director of International Expansion
Parloa
Naveen Mehta
Naveen Mehta
SVP, Head of Europe
Sutherland
Gregor Campbell
Gregor Campbell
Director of CX Practice
Gamma Telecom Ltd.
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Jarrod Davis
Jarrod Davis
Product Marketing Manager
Cognigy
Martin Melis
Martin Melis
Director, Solution Consulting
Verint
Bas Hiemstra
Bas Hiemstra
Solutions Consultant
Verint
Richard Bassett
Richard Bassett
VP, CX Automation, AI & Insights (International)
NICE
Rik McCrossan
Rik McCrossan
Head of CX Europe
Orange Business
Chris Humphris
Chris Humphris
VP of EMEA
quiq
David Paulding
David Paulding
Vice President, International Expansion (EMEA)
Nextiva
Siegfried Schallenmueller
Siegfried Schallenmueller
Head of Digital Innovation, EMEA Commercial
Amazon Web Services
Dunstan Kesseler
Dunstan Kesseler
Vice President of Strategic Account Management
Teleperformance
Dario Bakovic
Dario Bakovic
Global Client Account Manager
Transcom

The CCW Europe Advisory Board

Stijn Bannier
Stijn Bannier
Global Product Director .COM and App Post-Sales & Consumer Service
Adidas
Jen Brown
Jen Brown
Senior Director, International Marketing
GoTo
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
Head of CS Digital & Service Design
Ryanair
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Ramón Delima
Ramón Delima
Director Customer Services and Operations
TUI Group
Doug Casterton
Doug Casterton
Advisory Board Member
GetYourGuide

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