The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands
View The 2024 Agenda
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Meet the Speakers

Maryam Moshiri
Maryam Moshiri
Chief Newsreader
BBC News
Alan French
Alan French
CEO
Thomas Cook
Shachar Bry
Shachar Bry
COO
fonQ
Malin Lignell
Malin Lignell
VP Digitalization and Innovation
Handelsbanken
Andrew Land
Andrew Land
Director CRM & Engagement
Condé Nast
Theresa Austin
Theresa Austin
Global Consumer Engagement Director
Moët Hennessy
Saskia Van Wees
Saskia Van Wees
Director Customer Care & Service a.i
Nestlé Nespresso
Maaike Klijberg
Maaike Klijberg
Marketing Director Customer Experience
Nestlé Nespresso
Justus Tobergte
Justus Tobergte
Customer Excellence Director
Bugaboo
Martijn Franssen
Martijn Franssen
Director Customer Services
Eneco
Eva Klausner
Eva Klausner
Director of Guest Experience
Numa
Bart van de Sande
Bart van de Sande
Director Customer Care & Personal Wealth
ABN AMRO Bank
Filip Popović
Filip Popović
Head of Relationship Centre, Avon International
Avon
Katie Orme
Katie Orme
Head of Service Social Worker
Octopus Energy
Márton Homola
Márton Homola
Group-level Head of Loyalty, Digital Channels and CRM
MOL Group
Sofia Kwarnmark
Sofia Kwarnmark
Head of Customer and Employee Journey
AXA Partners
Jaclyn Kao
Jaclyn Kao
Head of Beauty Tech - La Roche Posay
L'Oréal Groupe
Thomas Staudte
Thomas Staudte
Head of Customer Engagement
air up
Susanna Tell
Susanna Tell
Employee Journey Manager
AXA Partners
Fabian Quast
Fabian Quast
In-House Consultant
Lidl
Doug Casterton
Doug Casterton
Advisory Board Member
CCW Europe
Heather Shoemaker
Heather Shoemaker
CEO
Language I/O
Mathieu Acin
Mathieu Acin
Vice President Sales CX
CSG
Eilika Regenbrecht
Eilika Regenbrecht
Senior Enterprise AE
Parloa
Manuel Westhagen
Manuel Westhagen
Senior Sales Engineer
Parloa
Sven Grube
Sven Grube
RVP International Sales
Parloa
Naveen Mehta
Naveen Mehta
SVP, Head of Europe
Sutherland
Gregor Campbell
Gregor Campbell
Director of CX Practice
Gamma
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Alexander Teusz
Alexander Teusz
Lead Sales Engineer EMEA
Cognigy GmbH
Jarrod Davis
Jarrod Davis
Product Marketing Manager
Cognigy
Martin Melis
Martin Melis
Director, Solution Consulting
Verint
Bas Hiemstra
Bas Hiemstra
Solutions Consultant
Verint

The CCW Europe Advisory Board

Stijn Bannier
Stijn Bannier
Global Product Director .COM and App Post-Sales & Consumer Service
Adidas
Jen Brown
Jen Brown
Senior Director, International Marketing
GoTo
Doug Casterton
Doug Casterton
former Head of Operational Excellence
GetYourGuide
Ramón Delima
Ramón Delima
Global Director, Customer Services
TUI
Meko Elmekawy
Meko Elmekawy
Chief AI & Digital Innovation
enercity
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
Carl McCartney
Carl McCartney
Global Head of Sales Education
Les Mills
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
Head of CS Digital & Service Design
Ryanair
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian

In Partnership With :

CCW Digital EU

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