Meet the Speakers at the CCW Europe Summit

In 2026, CCW Europe Summit will host 250 expert speakers across customer experience, service, operations, digital, AI and transformation. From global brands to fast-moving challengers, this high-seniority, end-user-led faculty brings together the leaders shaping the future of customer management. 100+ speakers are already confirmed, with new names being added regularly.

2026 EXPERT SPEAKERS

Maryam Moshiri
Maryam Moshiri
Chief Newsreader
BBC
Gaelle Devins
Gaelle Devins
Chief Customer Officer / Member of the Executive Board
Breitling
Breitling
Celine Del Genes
Celine Del Genes
Global Chief Customer Officer
Decathlon
Decathlon
Simon Smit
Simon Smit
Chief Experience Officer
Gowago
Gowago
Joe Wilson
Joe Wilson
Chief Evangelist
Bunq
Bunq
Johnson Idesoh
Johnson Idesoh
Group Chief Information and Technology Officer
Absa Group
Absa Group
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Marley Spoon
Joëlle van der Bijl
Joëlle van der Bijl
Chief Data & Analytics Officer
FrieslandCampina
FrieslandCampina
Robert From
Robert From
Chief Growth Officer
Rail Europe
Rail Europe
Dr. Imran Shaikh
Dr. Imran Shaikh
Chief Technology Officer
Virgin Mobile UAE
Virgin Mobile UAE
Valentina Cesani
Valentina Cesani
Chief Customer Officer
Rail Europe
Rail Europe
Bernadette Geagea
Bernadette Geagea
Vice President Customer Care & Experience
Majid Al Futtaim
Majid Al Futtaim
Christian Patz
Christian Patz
Senior Vice President Customer Operations
Sky Deutschland
Sky Deutschland
Ralf Hattler
Ralf Hattler
Senior Vice President Customer Support and Aftersales
BMW Group
BMW Group
Christina Bell
Christina Bell
Vice President, Contact Center Solutions
BCD Travel
BCD Travel
Jess Bech
Jess Bech
Vice President of Customer Relations Mobile, Fiber, TV and Energy
Norlys
Norlys
Valentin Vivier
Valentin Vivier
Vice President of Customer Experience and Engagement
Accor
Accor
Alicia Hunt
Alicia Hunt
VP UX Research, Digital Experiences, CIB Marketing
J.P. Morgan
J.P. Morgan
Dominique Gribot-Carroz
Dominique Gribot-Carroz
Managing Director, Global Head of Customer Insights & Experience
Moody's
Moody's
Lucie de Nooij
Lucie de Nooij
Director Data, AI and Insight
booking.com
booking.com
Christel Adam
Christel Adam
Director of Consumer Experience
Kraft Heinz
Kraft Heinz
Abdul Khaled
Abdul Khaled
Director of Transformation
Vandebron
Vandebron
Valesca Benjamin
Valesca Benjamin
Director Customer Service
Albert Heijn, Etos and Gall & Gall
Albert Heijn, Etos and Gall & Gall
Bart van de Sande
Bart van de Sande
Director Customer Care Personal & Wealth
ABN AMRO Bank N.V.
ABN AMRO Bank N.V.
Dr. Jassim Al Awadhi
Dr. Jassim Al Awadhi
Executive Director - Head of Enterprise Platforms
Emirates NBD
Emirates NBD
Tandogan Akbıyıkoğulları
Tandogan Akbıyıkoğulları
Director, Global Consumer Engagement
Versuni
Versuni
Julita Davies
Julita Davies
Performance Director, Global Communications & Brand
Philips
Philips
Aymen Ismail
Aymen Ismail
Executive Board Member and Customer Services Director
smart Europe GmbH
smart Europe GmbH
Anthony Cass
Anthony Cass
Director of Sales Contact Centres
BT
BT
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian UK
Experian UK
Ullas Wadhwa
Ullas Wadhwa
Director Customer Experience (Quality)
Hapag-Lloyd
Hapag-Lloyd
Silke Robeller
Silke Robeller
Director Customer Care
Rainforest Alliance
Rainforest Alliance
Rasmus Brumer Rasmussen
Rasmus Brumer Rasmussen
Sales and Customer Service Director
Telmore
Telmore
Alessio Cantoro
Alessio Cantoro
Customer Acquisition Director
lastminute.com
lastminute.com
Vincent Bol
Vincent Bol
Director of Member Experience & Policy
Vinted
Vinted
Attila Gerzsei
Attila Gerzsei
Group Customer Service Director, Europe/Russia/CIS/ASKO Global
Hisense
Hisense
Elena Schoeman
Elena Schoeman
Director, Service & Customer Experience
Kraft Heinz
Kraft Heinz
Susan Nisbet
Susan Nisbet
Senior Director, Loyalty & Partnerships
H World International
H World International
Tristan Thomas
Tristan Thomas
Director, CustomerFirst
Department for Science, Innovation and Technology, UK Government
Department for Science, Innovation and Technology, UK Government
Bram Tilmanns
Bram Tilmanns
Director Customer Care
PostNL
PostNL
Natasja Wientjes
Natasja Wientjes
Senior Director Customer Service
DHL eCommerce
DHL eCommerce
Zeynel Oruk
Zeynel Oruk
Director, Digital EMEA
New Balance
New Balance
Martijn Franssen
Martijn Franssen
Director of Customer Service
Eneco
Eneco
Karolina Kambouris
Karolina Kambouris
Operations Director
Octopus Energy
Octopus Energy
John Rankin
John Rankin
Director of Home Service
Sky
Sky
Lou Zonato
Lou Zonato
Director - CX Operations
LoveHolidays
LoveHolidays
John Leighton
John Leighton
Customer Service Director
easyJet
easyJet
Rita de Sousa Félix
Rita de Sousa Félix
Global Customer Experience and Satisfaction Director
Schneider Electric
Schneider Electric
Janni Wisbech
Janni Wisbech
Director customer service & operations
Lyse
Lyse
Marie Rogers
Marie Rogers
UK Contact Centre Director
Domestic & General
Domestic & General
Anna Selent
Anna Selent
Global Director, Transformation Programs
Siemens
Siemens
Burcu Begić
Burcu Begić
Director of Customer Service/Experience
A1 Slovenia
A1 Slovenia
Moh Ghadban
Moh Ghadban
Group Head Data and AI Transformation
MediaMarktSaturn
MediaMarktSaturn
Sigga Sigurdardottir
Sigga Sigurdardottir
Global Head of Digital and Customer Experience
HSBC
HSBC
Shruti Ahuja
Shruti Ahuja
Head of Digital Transformation, Business Intelligence & Analytics
Virgin Media O2
Virgin Media O2
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UKI
Flutter UKI
Corinna Richter
Corinna Richter
Head of Customer Experience
Mercedes-Benz AG
Mercedes-Benz AG
Regina Beyhl
Regina Beyhl
Head of Marketing and Customer Experience
Medis Medical Imaging
Medis Medical Imaging
Tom Simon
Tom Simon
Head of Customer Experience & Innovation
Zurich Insurance
Zurich Insurance
Said Marhoobi
Said Marhoobi
Head of CX (Strategy & Transformation Group)
National Bank of Oman
National Bank of Oman
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Global Head Reservations and Customer Service
Generator
Generator
Cristina Rutgers-Astolfi
Cristina Rutgers-Astolfi
Global Head of Analytics for Customer Support
IKEA
IKEA
Flavia Melon
Flavia Melon
Head of Account Services EMEA
On
On
Kristina Judina
Kristina Judina
Head of Customer Service
Elisa Eesti
Elisa Eesti
Dan Wilson
Dan Wilson
Head of Customer Journey - Payments
Nationwide
Nationwide
Somnath Biswas
Somnath Biswas
Head of Product - Conversations
Totaljobs
Totaljobs
Malte Hansen
Malte Hansen
Head of Consumer Centricity
Beiersdorf
Beiersdorf
Victoria Jansson
Victoria Jansson
Head of Customer Care
Beerwulf
Beerwulf
Peter Nederlof
Peter Nederlof
Head of Customer Experience
DSW Zorgverzekeraar
DSW Zorgverzekeraar
Gregor Stetina
Gregor Stetina
Head of Customer Management International
UNIQA
UNIQA
Tuija Åkerman
Tuija Åkerman
Head of Group Customer Experience
OP Financial Group
OP Financial Group
Madhur Hemnani
Madhur Hemnani
Head of Group Data Strategy, Data Governance and AI Innovation
Zurich Insurance
Zurich Insurance
Jane Gabriël
Jane Gabriël
Head of Claims & Customer Contact Retail P&C and Health
Nationale-Nederlanden
Nationale-Nederlanden
Jason Christensen
Jason Christensen
Head of Customer Service
YouSee
YouSee
Alain Waltemath
Alain Waltemath
Head of Customer Service
EWE AG
EWE AG
Dina Awwad
Dina Awwad
Head of Customer Experience and Care
MediaMarkt Benelux
MediaMarkt Benelux
Aslı Bengi
Aslı Bengi
Group Head of Customer Analytics and Customer Experience
QNB Sigorta
QNB Sigorta
Richard Lawrence
Richard Lawrence
Head of Service Excellence
EasyJet
EasyJet
Alison Redpath
Alison Redpath
Global Head Learning and Development
Domestic & General
Domestic & General
Kim Warmerdam
Kim Warmerdam
Head of Service Excellence
WSA
WSA
Paolo De Angeli
Paolo De Angeli
Head Of Customer Experience and Customer Value Management
Borouge International
Borouge International
Joanne Pearson
Joanne Pearson
Head of Customer Proposition - Vulnerable Customer
Bank of Ireland
Bank of Ireland
Taha Khazri
Taha Khazri
Senior Manager Customer Experience EU/APAC
Amazon
Amazon
Eline Koorndijk
Eline Koorndijk
Customer Experience Management & Innovation
Swiss Life AG
Swiss Life AG
Sarah Chen
Sarah Chen
Customer Service Manager
Hisense
Hisense
Mark Janssen
Mark Janssen
Department Manager CX Digitalization and Support Customer Dialogue
VGZ
VGZ
Michiel Jansen
Michiel Jansen
Global Conversion Lead & Centre of Excellence
ING
ING
Joost Geurts
Joost Geurts
Customer Care Team Lead
HousingAnywhere
HousingAnywhere
Desiree de Ruig
Desiree de Ruig
Customer Service Excellence Manager
DHL eCommerce
DHL eCommerce
Stijn Verhoeven
Stijn Verhoeven
Product Owner Self Service and Generative AI
Albert Heijn
Albert Heijn
Sarah Doré
Sarah Doré
Manager Voice of the Customer
Vinted
Vinted
Arturo Pellecer
Arturo Pellecer
Customer Success Manager, Americas
Rainforest Alliance
Rainforest Alliance
Carmen van den Borne
Carmen van den Borne
Lead Customer Experience & Complaints
ING
ING
Ekaterina Sytova
Ekaterina Sytova
Lifecycle Marketing Manager, EMEA
Uber
Uber
Christian Berends
Christian Berends
Global Customer Service Manager
Hunkemoller
Hunkemoller
Anja Denekamp
Anja Denekamp
Customer Experience Manager
Achmea
Achmea
Michael Noon
Michael Noon
Customer Experience Insight Lead
Virgin Media O2
Virgin Media O2
Michel Pater
Michel Pater
CX Improvement Manager
Odido Nederland
Odido Nederland
Claire Bristowe
Claire Bristowe
Connecting with Customers Programme Manager
Aegon
Aegon
Cláudia Coelho Cardoso
Cláudia Coelho Cardoso
Customer Excellence Senior Lead
Emma
Emma
Narek Garit
Narek Garit
Global Commercial Analytics Manager
The HEINEKEN Company
The HEINEKEN Company
Jon Blake
Jon Blake
Global BPO Footprint Strategy Lead
Uber
Uber
Wout van den Dool
Wout van den Dool
Digital Transformation Manager
FrieslandCampina
FrieslandCampina
Simon Bach Peters
Simon Bach Peters
Customer Journey Lead
Nordea
Nordea
Olga Khoubaeva
Olga Khoubaeva
Marketing and Loyalty Manager
Le Pain Quotidien
Le Pain Quotidien
Mihai Ciuta
Mihai Ciuta
CX & Market Intelligence Leader
Raiffeisen Bank
Raiffeisen Bank
Angelo Tramonte
Angelo Tramonte
Manager Customer Success Africa and Asia
Rainforest Alliance
Rainforest Alliance
Jessica Sina
Jessica Sina
Digital Experience - Strategy and Initiatives
Siemens
Siemens
Florian Hiessl
Florian Hiessl
Global Digital Experience Strategy
Siemens
Siemens
Damjan Hohnec
Damjan Hohnec
Customer Service Operations Team Manager
A1 Slovenia
A1 Slovenia
Sandro Percuoco
Sandro Percuoco
Advisory Board Member
CCW Europe
CCW Europe
Jen Brown
Jen Brown
Director, Marketing Consultancy
Engaging Interactions
Engaging Interactions
Heather Morgan Shoemaker
Heather Morgan Shoemaker
Chief Executive Officer
Language IO
Language IO
Angela Read Downes
Angela Read Downes
Senior Director of Customer Management
NiCE Cognigy
NiCE Cognigy
Scott Cummings
Scott Cummings
Vice President of Solutions and Success
LivePerson
LivePerson
Emma Acton
Emma Acton
Vice President of Marketing – EMEA
Zendesk
Zendesk
Julie Lacour
Julie Lacour
Senior Business Operations Lead
Zendesk
Zendesk
Alexander Teusz
Alexander Teusz
Lead Sales Engineer EMEA
NiCE Cognigy
NiCE Cognigy
Nicolai Roesgaard
Nicolai Roesgaard
Director Customer Experience
Ebbefos Energy
Ebbefos Energy
Steve Blood
Steve Blood
VP Market Intelligence & Evangelism
Five9
Five9

The CCW Europe Advisory Board

Alan Ranger
Alan Ranger
VP of International Marketing
Cresta
Cresta
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Hastings Direct
Aly Galal
Aly Galal
Amazon Connect Leader, AWS EMEA
Amazon Web Services
Amazon Web Services
Aymen Ismail
Aymen Ismail
Executive Board Member and Customer Services Director
smart Europe GmbH
smart Europe GmbH
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Carl McCartney
Carl McCartney
Global Head of Sales Education
Les Mills
Les Mills
Doug Casterton
Doug Casterton
Advisory Board Member
CCW Europe
CCW Europe
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Experian
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Jen Brown
Jen Brown
Director, Marketing Consultancy
Engaging Interactions
Engaging Interactions
Jenny Briars
Jenny Briars
Head of Customer Governance & Heritage
LV
LV
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Marley Spoon
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Flutter UK&I
Meko Elmekawy
Meko Elmekawy
Chief AI & Digital Innovation
enercity
enercity
Ramón Delima
Ramón Delima
SVP, Global Director Customer Services, Sales & Operations
TUI Group
TUI Group
Sandro Percuoco
Sandro Percuoco
Advisory Board Member
CCW Europe
CCW Europe
Zaheer Gilani
Zaheer Gilani
Director Strategy and Business Development
Genesys
Genesys

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