Alan Ranger

Alan Ranger

Vice President of Marketing Cognigy
Alan Ranger

With a career spanning 30 years, Alan has held a variety of sales, marketing and leadership roles, both in start-up and large enterprise software companies. Before joining Cognigy, he led global market development at LivePerson where, during his six-year tenure, revenues doubled from $223m to $470m. As Cognigy’s VP Marketing, Alan’s focus is on leading and inspiring his high-performance global team to deliver programmes across branding, product marketing, demand generation, events and social media. Alan is also responsible for leading market expansion in high growth regions such as the USA, UK and APAC, and building a global community of Cognigy advocates, including customers, industry experts, partners and prospects. In his spare time, he is a volunteer puppy trainer for the Hearing Dogs for Deaf People charity and was a coach and referee at his local junior rugby club for 11 years. Alan maintains that training dogs is easier than children!

Summit Day One - Tuesday, 7th October 2025 [CET]

9:00 PANEL DISCUSSION: WINNING WITH AI: HOW TO DRIVE DIGITAL TRANSFORMATION WITH PURPOSE

  • Explore the importance of aligning AI initiatives with your organisation's core values and customer-centric approach to ensure ethical and effective implementation 
  • Understand how to foster a culture of innovation that encourages collaboration between technology teams and business units, facilitating seamless digital transformation 
  • Learn from real-world examples of how business leaders have navigated the challenges of AI adoption, balancing technological advancements with the human touch that defines their customer relationships 


Summit Day Two - Wednesday, 8th October 2025 [CET]

9:30 PANEL DISCUSSION: FRONTLINE PERSPECTIVES FROM CONTACT CENTRE AGENTS FACING A CHANGING INDUSTRY

In a year defined by rapid change, contact centre agents are the unsung heroes of customer service. With new technology and expectations emerging daily, agents are stepping up, adapting, and transforming faster than ever before. This session brings you into the world of contact centre agents as they reflect on the personal and professional shifts they've undergone. This session offers an unfiltered look at how agents are navigating this shift, their triumphs, their struggles, and the emotional resilience required to keep customers satisfied in a world of constant change. Hear directly from the agents who are at the heart of customer service and learn how they’re facing change in their roles every single day.

11:15 PANEL DISCUSSION: THE INTELLIGENT CUSTOMER EXPERIENCE: UNLOCKING THE TRUE POTENTIAL OF AI

  • Explore how AI-powered tools, from chatbots to workflow automation, are transforming the way brands engage with customers at scale 
  • Learn how leading organisations are blending automation with human insight to create seamless, emotionally resonant experiences 
  • Uncover the future of intelligent CX, from predictive journeys to agentic AI, and what it takes to lead this change 


Check out the incredible speaker line-up to see who will be joining Alan.

Download The Latest Agenda