With a career spanning 30 years, Alan has held a variety of sales, marketing and leadership roles, both in start-up and large enterprise software companies. Before joining Cognigy, he led global market development at LivePerson where, during his six-year tenure, revenues doubled from $223m to $470m. As Cognigy’s VP Marketing, Alan’s focus is on leading and inspiring his high-performance global team to deliver programmes across branding, product marketing, demand generation, events and social media. Alan is also responsible for leading market expansion in high growth regions such as the USA, UK and APAC, and building a global community of Cognigy advocates, including customers, industry experts, partners and prospects. In his spare time, he is a volunteer puppy trainer for the Hearing Dogs for Deaf People charity and was a coach and referee at his local junior rugby club for 11 years. Alan maintains that training dogs is easier than children!
In a year defined by rapid change, contact centre agents are the unsung heroes of customer service. With new technology and expectations emerging daily, agents are stepping up, adapting, and transforming faster than ever before. This session brings you into the world of contact centre agents as they reflect on the personal and professional shifts they've undergone. This session offers an unfiltered look at how agents are navigating this shift, their triumphs, their struggles, and the emotional resilience required to keep customers satisfied in a world of constant change. Hear directly from the agents who are at the heart of customer service and learn how they’re facing change in their roles every single day.
Check out the incredible speaker line-up to see who will be joining Alan.
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