The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
CCW Europe Sponsors and Partners
Join us at the Customer Contact Week Europe on October 7th-9th in Amsterdam, to connect with 450+ European leaders in customer service, contact centres and customer experience driving change enterprise-wide and shaping the future of their CX strategies.
Complete the below form to learn about the available sponsorship opportunities.
Platinum Partners
Cognigy
Website: cognigy.com
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily... Read More
Kore.ai
Website: http://kore.ai/
Kore.ai is a leading provider of advanced AI technology with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and... Read More
Sprinklr
Website: https://www.sprinklr.com/
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern... Read More
Transcom
Website: www.transcom.com
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 90... Read More
Gold Partners
Alorica
Website: https://www.alorica.com/
Alorica creates industry-leading, tech-enabled customer experiences at scale with 100,000 experts across 17 countries on behalf of 250+ global brands. With a track record of building long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership that deliver outcomes critical to clients’ objectives, whether they’re focused on digital optimization,... Read More
EdgeTier
Website: https://www.edgetier.com/
The EdgeTier Conversational Intelligence Platform helps Customer Support teams uncover the missed insights in their conversations, react faster to issues, and have the data they need at their fingertips to make decisions, putting the contact centre at the heart of customer experience. Having 24/7 insights into customer attitudes, helps you... Read More
Foundever
Website: http://www.foundever.com/
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and... Read More
GoTo
Website: https://www.goto.com/
GoTo (formerly LogMeIn) makes IT and business communications easy, so its customers can do what matters most. Featuring flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, the GoTo portfolio helps securely support and connect businesses to what’s most important: their teams and customers. For over 20 years the company... Read More
Language I/O
Website: http://languageio.com/
Language I/O is an AI-powered, real-time translation platform that connects people across language barriers. With Language I/O, your employees can communicate seamlessly with your customers, prospects and one another in over 150 languages without the awkwardness you’ve come to expect from other translation tools. With integrations into Salesforce, ServiceNow, Zendesk,Oracle... Read More
Nextiva
Website: http://www.nextiva.com/
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and... Read More
Qualtrics
Website: www.qualtrics.com
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees. With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage... Read More
Quiq
Website: https://quiq.com/
Quiq is a trailblazer in the Conversational CX space, revolutionizing how businesses interact with their customers. Leveraging the power of Generative AI and Large Language Models, Quiq automatically resolves conversations across various messaging and voice channels. If a customer’s question is not appropriate for AI, Quiq seamlessly passes control to... Read More
Sutherland
Website: https://www.sutherlandglobal.com/
At Sutherland, we are a leading global business and digital transformation partner. We work with iconic brands worldwide in Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities industries. We bring our clients a unique value proposition through market-leading technology... Read More
Talkdesk
Website: www.talkdesk.com
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and... Read More
Verint
Website: https://www.verint.com/
Verint is a passionate community of employees, partners and customers who work relentlessly to discover new possibilities in customer engagement technology. We’ve been the industry pace setter since our inception more than 25 years ago, as demonstrated by a steady stream of innovations and market-first acquisitions, hundreds of patents, a... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate AI Coach develops confident top-performing agents delivering consistently superior customer experiences through AI Simulation Training. AI Coach is the “flight simulator” for customer service and sales agents. In training, where agents are immersed in life-like conversation, screen, and chat simulations to master high-impact topics, they will face with live... Read More
Zoom
Website: https://zoom.us/
Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by... Read More
Silver Partners
Pega
Website: www.pega.com
Pega provides a powerful platform that empowers the world’s leading organizations to unlock business-transforming outcomes with real-time optimization. Clients use our enterprise AI decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable... Read More
Amazon Web Services
Website: https://aws.amazon.com/connect/
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT),... Read More
Capita
Website: https://www.capita.com/
Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide... Read More
Conduent
Website: https://www.conduent.com/
Conduent offer a full range of Customer Experience, (CX), Engagement, Multichannel, document and consulting services to the world’s largest organizations. With the acceleration of technology, automation and personalization coupled with changing market dynamics, customer experience approaches are evolving fast. Consumers expect a highly personalized experience, no matter where they are... Read More
CSG
Website: www.csgi.com
At CSG, we help leading organizations rival competitors by delivering personalized, timely touchpoints with customers. Our solutions leverage intelligent digital experiences and connected data to entice customers to choose your brand repeatedly. By addressing everyday moments that matter most, we help you move rapidly and realize measurable success in months,... Read More
Silver Exhibitors
CallTower
Website: https://www.calltower.com/
Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the CallTower is revolutionizing communications through cutting-edge technology. CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions elevated by the integration of AI technology, comprehensive contact center... Read More
ElevenLabs
Website: http://elevenlabs.io/
ElevenLabs is an AI Audio research and deployment company on a mission to make content universally accessible in any language and in any voice. ElevenLabs models generate realistic, versatile and contextually-aware speech and sound effects across 32 languages. The technology is used to voice audiobooks and news articles, animate video... Read More
Enghouse Interactive
Website: https://www.enghouseinteractive.com/
Enghouse Interactive, is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 40 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Read More
Gear Inc
Website: http://www.gearinc.com
Gear Inc was established in 2007 to meet a global demand for high quality and dependable outsourced IT service providers. Today, we provide tailor-fit BPO solutions which seamlessly align with your needs, to form a highly-tuned engine of growth that helps you achieve your goals. Across multiple industries and time... Read More
QuestionPro
Website: http://www.questionpro.com/
QuestionPro is a SaaS-based Experience Management Survey Platform focused on customer experience, employee experience, and market research collecting the pulse of audiences through online communities, focus groups, polls, and more. With over 5.3 million global users across 100 countries, we are a leading provider of online survey software that allows... Read More
Sound of Data
Website: http://www.soundofdata.com
World leading brands need to reinforce their positions through always-accessible customer care. Making sure calls get straight through to service centers. And nobody is left hanging on the line.At Sound of Data, we know how precious the human voice is to effective communication. And that there’s nothing worse than an... Read More
Yoummday
Website: https://www.yoummday.com/
yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 15,000 quality-assured, self-employed customer service professionals from 60+ countries speaking more than 30 languages registered to handle sales and customer service... Read More
DevRev
Website: https://devrev.ai/
Revolutionize your customer experience and product development with DevRev's AgentOS's innovative platform for tech companies. By seamlessly integrating support, product, and growth teams on a single AI-powered canvas, DevRev consolidates 9 business apps and aligns 6 key teams. This transformative approach, leveraging customizable LLMs and low-latency analytics, empowers companies to... Read More
Zahoree
Website: www.zahoree.com
Welcome to the forefront of customer experience innovation with Zahoree! Boasting over a decade of expertise in the technical and product support industry. We specialize in transforming customer experiences for leading brands in the technology and e-commerce space. Zahoree Virtual Teams revolutionizes the sourcing, training, management, and optimization of support... Read More
Start-up Sponsors
CommBox
Website: https://www.commbox.io/
CommBox is transforming customer service with our Era AI-powered omnichannel platform. Our flexible solution allows businesses to start small and scale as needed. We cater to medium to large-sized brands in industries like insurance, hospitality, healthcare, travel, and finance.We can onboard your business in just one week and have your... Read More
Hear.ai
Website: https://www.hear.ai/
Founded by serial entrepreneurs Noam Fine and Yossi Maruoani, Hear.ai is an AI platform designed to transform contact center operations into a conversational interface, providing contact center leaders with easy access to insights and enabling immediate and accurate analytics across 100% of interactions. Read More
MaestroQA
Website: www.maestroqa.com
Trusted by the world’s most loved brands like Lyft, Square, and Etsy, MaestroQA transforms traditional QA into a strategic insights engine that fuels continuous performance excellence. With 200+ users across 85+ countries and over 24M tickets graded, MaestroQA leads in delivering robust QA, coaching, and performance management solutions for CX... Read More
2024 Sponsors
The CX Academy
Website: www.thecxacademy.org
The CX Academy sets the global standard for customer experience certification and qualifications. They passionately believe that achieving CX Excellence is now the baseline when serving your customer and is a vital skill for everyone in your organisation to deliver. The CX Academy trains and educates through a mixture of... Read More
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