WHAT WAS UNIQUE AT THE 2024 EDITION?

The biggest and best Summit to date

CCW Europe Summit, workshop day with Yeliz Çiçek

The Workshop Day

Yeliz Çiçek, Editor-in-Chief of Vogue Nederland, delivered a moving workshop that brought empathy and emotional intelligence to the fore. Her candid story of rising to the editorship left delegates buzzing, and the inclusive-leadership lessons she shared will resonate in our workplaces long after the Summit.

CCW Europe Summit, Agent of the Future training day

Agent of the Future

Our first ever Agent of the Future training day turbo-charged frontline talent, combining skills coaching, career guidance and peer networking to show how the human touch can thrive alongside AI and automation. Delegates left energised and ready to raise the bar on customer care.

The Disrupt-a-Thon

Cross-industry teams tackled real CX problems at pace under Rabobank design leadership. Rapid ideation, prototyping and pitching turned bold ideas into actionable solutions, with winners crowned at the A’DAM Tower reception – proof that collaboration can spark overnight transformation.

EU AI Act Fireside

A fireside chat with Dan Nechita, lead technical negotiator of the EU AI Act, unpacked how to balance innovation and compliance. His insider insights equipped CX leaders to future-proof strategies against the most significant piece of AI legislation to date.

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WELCOME TO THE CCWEUROPE SUMMIT 2025

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WELCOME TO THE CCW
EUROPE SUMMIT 2025