The CCW Europe Summit 2025 agenda has arrived! Explore the sessions, speakers, and formats designed to drive the next wave of customer experience, digital service, and operational excellence transformation.

Whether you’re scaling AI and automation, improving employee performance, or redesigning journeys for loyalty and growth, this is your opportunity to benchmark, share and learn from those leading the charge.

What’s New in 2025?

• Peer-to-Peer Advisory Groups – Join curated discussions with others who understand your challenges
• Crowdsourced Roundtables – Submit your key questions and explore practical answers with experts
• The Industry’s Only CX Hackathon – Collaborate on real-world challenges in a high-energy, interactive sprint

Join 100+ speakers including leaders from:

• Thomas Cook – Alan French, CEO
• L’Oréal Groupe – Jaclyn Kao, Head of Beauty Tech
• Condé Nast – Andrew Land, Director CRM & Engagement
• Handelsbanken – Malin Lignell, VP Digitalisation & Innovation
• Google, Nespresso, AXA, Nestlé, Ryanair and more

Leading the conversation on stage will be Maryam Moshiri, Chief Newsreader at BBC News, bringing her trademark clarity and authority to every keynote and fireside chat.

“The experience has been fantastic. Everyone’s super friendly and there’s lots of like-minded people. I think what’s really stood out is that we’ve all got very similar challenges and we’re also at the beginning of something huge.” - Gill Norgate, Performance Optimisation Analyst, Hilton

Download the full agenda to explore the sessions, themes, and networking formats that will help you lead smarter, scale faster, and deliver better outcomes for your customers and teams.