LOOKING AHEAD TO CCW EUROPE SUMMIT 2026
5 - 7 October 2026
| Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands
JOIN 550+ CX INNOVATORS SHAPING THE FUTURE OF CUSTOMER ENGAGEMENT
As the European flagship of the world’s largest customer contact event series, Customer Contact Week Europe Summit 2025 brought together over 550 customer contact, CX, and digital service leaders from across the continent.
With more than 100 world-class speakers and an agenda spanning innovation, AI, operational excellence, and customer-centric transformation, the 2025 Summit reinforced its position as Europe’s premier gathering for CX professionals.
From the hands-on CCW Europe Hackathon - where participants co-created bold, practical solutions to real business challenges - to deep-dive workshops and visionary keynotes, the Summit once again delivered the strategies, insights, and community support needed to elevate customer experience to new heights.
CCW Europe 2025 proved that the future of customer management is being written here, in collaboration with the leaders shaping it. Join us in 2026 to build on this momentum, connect with peers driving the next wave of innovation, and stay at the forefront of Europe’s CX evolution.
CCW Europe 2025 proved that the future of customer management is being written here, in collaboration with the leaders shaping it. Join us in 2026 to build on this momentum, connect with peers driving the next wave of innovation, and stay at the forefront of Europe’s CX evolution.
THE EUROPEAN FLAGSHIP OF THE LARGEST GLOBAL
CUSTOMER CONTACT EVENT SERIES
550+
CX Leaders
100+
Expert Speakers
60+
Sessions
1
Community
KEY THEMES & TOPICS
CUSTOMER EXPERIENCE
Discover strategies to elevate customer satisfaction, create memorable experiences, and build lasting loyalty for long-term retention
AI & AUTOMATION
Understand the role of AI and automation in improving operational efficiency, customer connection and employee experience
OPERATIONAL EXCELLENCE
Optimise operations, improve service efficiency, and maintain high standards of quality and performance
CHANGE & TRANSFORMATION
Lead and align teams to orchestrate change, enhancing service delivery and driving lasting business impact
INNOVATION & ENGAGEMENT
Learn how new technologies and creative approaches are transforming engagement and driving innovation across touchpoints
WORKFORCE & CULTURE
Understand the evolving role of customer service teams, leadership development, and creating a customer-centric culture
PREVIOUS SPEAKERS
Sandro Percuoco
NA
CCW Europe Advisory Board member
Jarrod Davis
Marketing
Cognigy
Maryam Moshiri
Chief Newsreader
BBC
Rudolph van Veen
Master Chef
Master Patissier
Alan French
CEO
Thomas Cook
Maaike Klijberg
Chief Marketing Officer
Nestlé Nespresso
Mengxin Wang
SVP, Guest Engagement, Care & Contact Centers
Accor
Dr. Dominik Eberlein
VP Data Science
SIXT SE
Tobias Grossecke
VP Customer Sales & Service
SIXT SE
Parsia Tayyebi
Former Global SVP, Head of Digital Product & CX
E.ON Drive
Justus Tobergte
Customer Excellence Director
Bugaboo
Martijn Franssen
Director Customer Services
Eneco
Eva Klausner
Director of Guest Experience
Numa
Dr. Anna Selent
Director of CX Digital Transformation
SIEMENS
David Gram
Former Senior Innovation Director
LEGO
Bart van de Sande
Director Customer Care & Personal Wealth
ABN AMRO Bank
Katie Orme
Head of Service Social Worker
Octopus Energy
Márton Homola
Group-level Head of Loyalty, Digital Channels and CRM
MOL Group
Sofia Kwarnmark
Head of Customer and Employee Journey, CLP
AXA Partners
Thomas Staudte
Head of Customer Engagement
air up
Alex Keynes
Head of Product – Driver’s Experience
Arrive
Hanna Fredriksson
Head of Global Customer Care
Arrive
Nina Warburton PhD, FRSA
Head of Design, Philips Personal Health
Philips
Susanna Tell
Employee Journey Manager
AXA Partners
Fabian Quast
Product Owner
Lidl
Ayush Mittal
IT Chapter Lead
ING
Paola Ivanova
Service Design Manager
booking.com
Karin Miskovska
Customer Experience Manager International
UNIQA
Leigh-Anne Gray
Senior Specialist Complaints Manager
Vanquis Banking Group
Ewa Duerr
Head of Outbound Product Management, Applied AI
Ash Hallett
Customer Engagement AI Lead UK&I
Andrew Pattie
CX Evangelism Director
Sprinklr
Iman Karimi
SVP, Global Head of Data Science
Sutherland
Richard Bassett
International Vice President of Digital, Artificial Intelligence and Analytics
NiCE
Rik McCrossan
Head of CX Europe
Orange Business
Chris Humphris
VP EMEA
Quiq
David Paulding
Vice President, International Expansion (EMEA)
Nextiva
Siegfried Schallenmüller
Head of Innovation Programs, EMEA
Amazon Web Services
Dunstan Kesseler
Vice President of Strategic Account Management
Teleperformance
Estelle Wienk
SVP Digital Innovation & Gen-AI Transformationn
Teleperformance
Dario Bakovic
Global Client Account Manager EMEA
Transcom
Megan Lukitsch
Vice President of Sales and CX
CSG
Garry Ovenell
Vice President, EMEA Solution EngineeringSales Development Representative
TalkDesk
Matthew Burton
UK Generative AI Strategy Lead
PolyAI
Joe Wilson
Senior Account Manager
PolyAI
Robbie Tilleard
General Manager, EMEA
Lorikeet
Heather Shoemaker
Co-founder and Managing Director
Language IO
Manuel Westhagen
Senior Sales Engineer
Parloa
Sven Grube
Director of International Expansion
Parloa
Alan Ranger
Vice President of Marketing
NiCE Cognigy
Bas Hiemstra
Solutions Consultant
Verint
Martin Melis
Director Solutions Consulting Benelux
Verint
Alexander Teusz
Lead Sales Engineer EMEA
NiCE Cognigy
Tom Snodgrass
Chief Operations Officer, Financial Support Centre of Excellence
Santander
Gregor Campbell
Director of CX Practice
Gamma
Emerald De Leeuw-Goggin
Global Head of AI Governance & Privacy
Logitech
Alan Curbishley
Service Designer
Booking.com
Ajay Ochani
Product Owner – VoC Insights & Analytics
Versuni
Mark van der Heijden
Head of Product Service
Bol
Leo Ooms
Global Head of Customer Services BPO
TUI Group
Marius Simion
Expert Customer Experience
Brd - Groupe Societe Generale
Alex Langlois
Global Senior Manager | Brand (Strategy Insights & Foresights)
PVH
Steven de Jong
Manager, Operations Contact Center
de Bijenkorf
Iris Boon
Program Manager Voice of the Customer
Heineken
Ramón Delima
Director Customer Services and Operations
TUI Group
Andy Postma
Head of Performance | Online Marketing & CRM – iGaming
Dutch State Lottery
Marc van Eijs
Director Customer Contact Technology
Air France-KLM
Maria Vittoria Amaduzzi
Head of Digital Enablers and Customer Journeys
Telecom Italia
Dina Awwad
Head of Customer Experience & Care
MediaMarkt Benelux
Max Bloemen
Manager CX & Insights
Loop Earplugs
Julien Ferret
Digital Acceleration Manager
Bouygues Telecom
Jordany Werzner Regalado
Product Owner AI and Automation
Commerzbank
Marc Zaadnoordijk
Manager Operational Excellence
Nestlé Nespresso
Daan van der Mijden
Senior Director of Customer Service
Samsung
Aaldert Sattler
Head of Innovation, Data Analytics and Data Science - Customer Care and Operations
ABN AMRO
Sara Picoud
Lead Developer
Bouygues Telecom
Małgorzata Miąsik
Director of Operations Center
AirHelp
Jann Hoffmann
Head of Contact Centre
Danica Pension
Tatiana Zajacová
Lead, Customer Happiness Center
Decathlon
Johannes Brott
Head of Customer Services
Audi Interaction
Quirien Schouten
Digital Transformation & Customer Experience Manager
Shell
Max Lowenthal
Director of Agent Product
Decagon
Cristina Conti
Head of Customer Engineering for Applied AI, EMEA
Ash Longman
VP Solutions
Foundever
Leander Zapheriou
GTM
ElevenLabs
James Bedford
VP of Customer Success
Foundever
Stan Massueras
GTM
ElevenLabs
Mitchell Jay Lieberman
VP Product
Fuel iX, a TELUS Digital Company
Maja Schaefer
CEO & Founder
Zowie
Steve Blood
VP Market Intelligence & Evangelism
Five9
Stijn Bannier
Global Product Director .COM and App Post-Sales & Consumer Service
Adidas
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Jann Hoffmann
Head of Contact Centre
Danica Pension
Alice Hunt
Head of Technology Services
Hastings Direct
Sandro Percuoco
NA
CCW Europe Advisory Board member
Alan Ranger
Vice President of Marketing
Cognigy
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Doug Casterton
Former Head of Operational Excellence
GetYourGuide
HERE’S WHAT OUR ATTENDEES HAD TO SAY
OUR 2025 SPONSORS INCLUDED
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