The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

Name: CCW Europe Summit
Start: 2025-10-06
End: 2025-10-08

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands

View The 2024 Agenda

LOOKING AHEAD TO CCW EUROPE SUMMIT 2025

As the European flagship of the largest global customer contact event series, Customer Contact Week Europe Summit 2024 brought together over 450 progressive contact centre, CX, and digital service leaders from across the continent. With more than 150 expert speakers, this prestigious event delivered unparalleled insights and innovation, reinforcing its position as the premier gathering for customer experience professionals in Europe.

From the hands-on Disrupt-a-Thon, where attendees crafted bold, creative solutions to real-world challenges, to deep-dive sessions led by industry thought leaders, the 2024 summit provided the community support, knowledge, strategies, tools, and technology to help European customer management leaders realise their transformation plans and potential.

Once again, the CCW Europe Summit proved to be an essential experience for those committed to revolutionising CX and digital service delivery. Join us in 2025 to continue building on this momentum, connect with industry leaders, explore cutting-edge strategies, and ensure you remain at the forefront of customer experience innovation.

View The 2024 Agenda

THE EUROPEAN FLAGSHIP OF THE LARGEST GLOBAL
CUSTOMER CONTACT EVENT SERIES

500+

CX Leaders

100

Expert Speakers

Hours of Networking

Hours of Learning

2025 INSPIRATIONAL SPEAKERS

Maryam Moshiri

Chief Newsreader

BBC

Alan French

CEO

Thomas Cook

Shachar Bry

COO

fonQ

Malin Lignell

VP Digitalization and Innovation

Handelsbanken

Andrew Land

Director CRM & Engagement

Condé Nast

Theresa Austin

Global Consumer Engagement Director

Moet Hennessy

Saskia Van Wees

Director Customer Care & Service a.i

Nestlé Nespresso

Maaike Klijberg

Marketing Director Customer Experience

Nestlé Nespresso

Justus Tobergte

Customer Excellence Director

Bugaboo

Martijn Franssen

Director Customer Services

Eneco

Eva Klausner

Director of Guest Experience

Numa

Bart van de Sande

Director Customer Care & Personal Wealth

ABN AMRO Bank

Filip Popović

Head of Relationship Centre, Avon International

Avon

Katie Orme

Head of Service Social Worker

Octopus Energy

Márton Homola

Group-level Head of Loyalty, Digital Channels and CRM

MOL Group

Sofia Kwarnmark

Head of Customer and Employee Journey

AXA Partners

Jaclyn Kao

Head of Beauty Tech - La Roche Posay

L'Oréal Groupe

Thomas Staudte

Head of Customer Engagement

air up

Susanna Tell

Employee Journey Manager

AXA Partners

Fabian Quast

In-House Consultant

Lidl

Doug Casterton

Advisory Board Member

CCW Europe

Heather Shoemaker

CEO

Language I/O

Manuel Westhagen

Senior Sales Engineer

Parloa

Sven Grube

RVP International Sales

Parloa

Alan Ranger

Vice President of Marketing

Cognigy

Bas Hiemstra

Solutions Consultant

Verint

Mathieu Acin

Vice President Sales CX

CSG

Martin Melis

Director, Solution Consulting

Verint

Eilika Regenbrecht

Senior Enterprise AE

Parloa

Alexander Teusz

Lead Sales Engineer EMEA

Cognigy GmbH

Naveen Mehta

SVP, Head of Europe

Sutherland

Gregor Campbell

Director of CX Practice

Gamma

Jarrod Davis

Product Marketing Manager

Cognigy

Stijn Bannier

Global Product Director .COM and App Post-Sales & Consumer Service

Adidas

Jen Brown

Senior Director, International Marketing

GoTo

Doug Casterton

former Head of Operational Excellence

GetYourGuide

Ramón Delima

Global Director, Customer Services

TUI

Meko Elmekawy

Chief AI & Digital Innovation

enercity

Katalin Fritz

Chief Customer & People Officer

Marley Spoon

Jann Hoffmann

Head of Contact Centre

Danica Pension

Alice Hunt

Head of Technology Services

Hastings Direct

Aymen Ismail

Head of Customer Engagement Solutions

smart Europe GmbH

Carl McCartney

Global Head of Sales Education

Les Mills

Caitlin Neary

Director, Global Contact Centre

Dorchester Collection

Sandro Percuoco

Head of CS Digital & Service Design

Ryanair

Alan Ranger

Vice President of Marketing

Cognigy

Kayle Rattigan

Head of Safer Gambling Operations

Flutter UK&I

Emma Wardle

Director of Customer Service Operations UK&I Customer Servicing

Experian

View 2025 Speakers

WHAT OUR ATTENDEES THOUGHT OF THE CCW EUROPE SUMMIT

'There's a real-cross section of industries and markets represented here. Everyone's very willing to share ideas and share our views and get involved.'

'Participating in workshops to brainstorm on CX hurdles truly expanded my perspective and served me a lot of food for thought.’

'Really great experience meeting likeminded people and really interesting hearing the experiences of people from different industries. There's definitely commonality that we can all take away.'

'It was my first attendance on such scale event and I am very impressed, lots of connections, useful learnings and even new friends. Amazing organisation and networking.'