CCW Europe is excited to welcome Maryam Moshiri, Chief
Presenter at BBC News, as the chair of the 2025 Summit. With her
wealth of experience in broadcasting and current affairs, Maryam is
renowned for her ability to lead dynamic conversations with clarity
and authority.
Discover strategies to elevate customer satisfaction, create memorable experiences, and build lasting loyalty for long-term retention
Understand the role of AI and automation in improving operational efficiency, customer connection and employee experience
Optimise operations, improve service efficiency, and maintain high standards of quality and performance
Lead and align teams to orchestrate change, enhancing service delivery and driving lasting business impact
Learn how new technologies and creative approaches are transforming engagement and driving innovation across touchpoints
Understand the evolving role of customer service teams, leadership development, and creating a customer-centric culture
If you’re interested in sponsoring, speaking or have any other questions, contact us at: