Alan French

CEO

Thomas Cook

Maaike Klijberg

Chief Marketing Officer

Nestlé Nespresso

Mengxin Wang

SVP, Guest Engagement, Care & Contact Centers

Accor

Dr. Dominik Eberlein

VP Data Science

SIXT SE

Tobias Grossecke

VP Customer Sales & Service

SIXT SE

Parsia Tayyebi

Former Global SVP, Head of Digital Product & CX

E.ON Drive

Justus Tobergte

Customer Excellence Director

Bugaboo

Martijn Franssen

Director Customer Services

Eneco

Eva Klausner

Director of Guest Experience

Numa

Dr. Anna Selent

Director of CX Digital Transformation

SIEMENS

David Gram

Former Senior Innovation Director

LEGO

Bart van de Sande

Director Customer Care & Personal Wealth

ABN AMRO Bank

Katie Orme

Head of Service Social Worker

Octopus Energy

Márton Homola

Group-level Head of Loyalty, Digital Channels and CRM

MOL Group

Sofia Kwarnmark

Head of Customer and Employee Journey, CLP

AXA Partners

Thomas Staudte

Head of Customer Engagement

air up

Alex Keynes

Head of Product – Driver’s Experience

Arrive

Hanna Fredriksson

Head of Global Customer Care

Arrive

Nina Warburton PhD, FRSA

Head of Design, Philips Personal Health

Philips

Susanna Tell

Employee Journey Manager

AXA Partners

Fabian Quast

Product Owner

Lidl

Ayush Mittal

IT Chapter Lead

ING

Paola Ivanova

Service Design Manager

booking.com

Karin Miskovska

Customer Experience Manager International

UNIQA

Leigh-Anne Gray

Senior Specialist Complaints Manager

Vanquis Banking Group

Ewa Duerr

Head of Outbound Product Management, Applied AI

Google

Ash Hallett

Customer Engagement AI Lead UK&I

Google

Andrew Pattie

CX Evangelism Director

Sprinklr

Iman Karimi

SVP, Global Head of Data Science

Sutherland 

Richard Bassett

International Vice President of Digital, Artificial Intelligence and Analytics

NiCE

Rik McCrossan

Head of CX Europe

Orange Business

Chris Humphris

VP EMEA

Quiq

David Paulding

Vice President, International Expansion (EMEA)

Nextiva

Siegfried Schallenmüller

Head of Innovation Programs, EMEA

Amazon Web Services

Dunstan Kesseler

Vice President of Strategic Account Management

Teleperformance

Estelle Wienk

SVP Digital Innovation & Gen-AI Transformationn

Teleperformance

Dario Bakovic

Global Client Account Manager EMEA

Transcom

Megan Lukitsch

Vice President of Sales and CX

CSG

Garry Ovenell

Vice President, EMEA Solution EngineeringSales Development Representative

TalkDesk

Matthew Burton

UK Generative AI Strategy Lead

PolyAI

Joe Wilson

Senior Account Manager

PolyAI

Robbie Tilleard

General Manager, EMEA

Lorikeet

Heather Shoemaker

Co-founder and Managing Director

Language IO

Manuel Westhagen

Senior Sales Engineer

Parloa

Sven Grube

Director of International Expansion

Parloa

Alan Ranger

Vice President of Marketing

NiCE Cognigy

Bas Hiemstra

Solutions Consultant

Verint

Martin Melis

Director Solutions Consulting Benelux

Verint

Alexander Teusz

Lead Sales Engineer EMEA

NiCE Cognigy

Tom Snodgrass

Chief Operations Officer, Financial Support Centre of Excellence

Santander

Gregor Campbell

Director of CX Practice

Gamma

Emerald De Leeuw-Goggin

Global Head of AI Governance & Privacy

Logitech

Alan Curbishley

Service Designer

Booking.com

Ajay Ochani

Product Owner – VoC Insights & Analytics

Versuni

Mark van der Heijden

Head of Product Service

Bol

Leo Ooms

Global Head of Customer Services BPO

TUI Group

Marius Simion

Expert Customer Experience

Brd - Groupe Societe Generale

Alex Langlois

Global Senior Manager | Brand (Strategy Insights & Foresights)

PVH

Steven de Jong

Manager, Operations Contact Center

de Bijenkorf

Iris Boon

Program Manager Voice of the Customer

Heineken

Ramón Delima

Director Customer Services and Operations

TUI Group

Andy Postma

Head of Performance | Online Marketing & CRM – iGaming

Dutch State Lottery

Marc van Eijs

Director Customer Contact Technology

Air France-KLM

Maria Vittoria Amaduzzi

Head of Digital Enablers and Customer Journeys

Telecom Italia

Dina Awwad

Head of Customer Experience & Care

MediaMarkt Benelux

Max Bloemen

Manager CX & Insights

Loop Earplugs

Julien Ferret

Digital Acceleration Manager

Bouygues Telecom

Jordany Werzner Regalado

Product Owner AI and Automation

Commerzbank

Marc Zaadnoordijk

Manager Operational Excellence

Nestlé Nespresso

Daan van der Mijden

Senior Director of Customer Service

Samsung

Aaldert Sattler

Head of Innovation, Data Analytics and Data Science - Customer Care and Operations

ABN AMRO

Sara Picoud

Lead Developer

Bouygues Telecom

Małgorzata Miąsik

Director of Operations Center

AirHelp

Jann Hoffmann

Head of Contact Centre

Danica Pension

Tatiana Zajacová

Lead, Customer Happiness Center

Decathlon

Johannes Brott

Head of Customer Services

Audi Interaction

Quirien Schouten

Digital Transformation & Customer Experience Manager

Shell

Max Lowenthal

Director of Agent Product

Decagon

Cristina Conti

Head of Customer Engineering for Applied AI, EMEA

Google

Ash Longman

VP Solutions

Foundever

Leander Zapheriou

GTM

ElevenLabs

James Bedford

VP of Customer Success

Foundever

Stan Massueras

GTM

ElevenLabs

Mitchell Jay Lieberman

VP Product

Fuel iX, a TELUS Digital Company

Maja Schaefer

CEO & Founder

Zowie

Steve Blood

VP Market Intelligence & Evangelism

Five9

Stijn Bannier

Global Product Director .COM and App Post-Sales & Consumer Service

Adidas

Katalin Fritz

Chief Customer & People Officer

Marley Spoon

Jann Hoffmann

Head of Contact Centre

Danica Pension

Alice Hunt

Head of Technology Services

Hastings Direct

Sandro Percuoco

NA

CCW Europe Advisory Board member

Alan Ranger

Vice President of Marketing

Cognigy

Kayle Rattigan

Head of Safer Gambling Operations

Flutter UK&I

Emma Wardle

Director of Customer Service Operations UK&I Customer Servicing

Experian

Doug Casterton

Former Head of Operational Excellence

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