Joanne Kennedy

Chief of Staff, Head of Management Office

Sanofi

Valentina Cesani

Chief Customer Officer

Rail Europe

Katalin Fritz

Chief Customer and People Officer

Marley Spoon

Antonius Michielsen

Vice President of Customer Success

Thermondo GmbH

Sander Viegers

Head of Design (VP)

Rabobank

Jonathan George

Customer Operations and Loyalty Director

Holland & Barrett

Dr Tania Caporaso

Director Customer Care

BT and EE Broadband

Stefan Reimig

Director, Global Customer Service

Wayfair

Cyrille Regardin

Director of Customer Service

Vanden Borre

Mette Lorenzen

Director of Global Customer Service

Kindred Group

Mia Manson-Bishop

Member Experience and Membership Director

David Lloyd Clubs

Caitlin Neary

Director, Global Contact Centre

Dorchester Collection

Ramón Delima

Global Director, Customer Services

TUI

Elizabeth Ajala

Director of Disputes and Complaints

Monzo

Bart van de Sande

Director Customer Care & Personal Wealth

ABN AMRO Bank N.V.

Martijn Franssen

Director Customer Services

Eneco

Eric Adams

Director, Merchant Experience

Bolt

Stijn Bannier

Global Product Director

adidas

Jann Hoffmann

Head of Contact Centre

Danica Pension

Thomas Staudte

Head of Customer Engagement

air up

Ulla Kattai-Aav

Head of Omnichannel Management

Telia

Filip Popovic

Head of Relationship Centre

Avon International

Enrique Lamarca

Head of Customer Journey and eCommerce

AXA Partners

Károly Stöwer-Pál

Head of Global Quality and Coaching

eBay

Lisa Dalzell

Head of Customer Experience

ERGO Travel Insurance

Leigh-Anne Gray

Head of Complaints

ERGO Travel Insurance

Mireille Verweij

Head of Customer Service

Eurail

Kayle Rattigan

Head of Safer Gambling Operations

Flutter UK&I

Louwrens Nederlof

Head of Consumer Channel Strategy and Interaction

PostNL

Dan Nechita

Head of Cabinet MEP Dragos Tudorache

European Parliament

Kim Madill

Head of Omnichannel and Guest Services

Belmond

Beau Molenaar

Head of Customer Care and Business Operations

Lyreco Benelux

Ashley Marshman

Head of Customer Service

Southern Water

Adam Neale

Head of CS Governance

Panasonic

Quentin Bottner

Head of Continuous Service Improvement

TUI Group

Doug Casterton

Head of Operational Excellence

GetYourGuide

Catherine Lennon

Head of Customer Service

Uisce Éireann

Christian Wuttke

Lead of Chat & Voice Technology

Schwarz Group

Benedikt Linder

Teamlead IT-Systems Customer Care

Schwarz Group

Olga Vanurina

Global Customer Service & Logistics Lead

Heineken

Raquel Serrano

Senior Manager CS Global Process Excellence

Booking.com

Stefan Fuczek

Senior Customer Experience Manager

Booking.com

Ed Leurebourg

Customer Experience - Operations Manager

Deliverect

Katie Kuizenga

Manager Operations, Culture & Marketing - Customer Relations

Rituals

Nienke van der Velden

Manager Operations and Business Development

Rituals

Derco Zeegers

Lead Product Manager Conversational AI

Rabobank

Mark Janssen

Department Manager CX, Digitalization and Customer Dialogue Support

VGZ

Julia Scharnetzke

Manager Member Engagement & Customer Service

Miles & More

Ankie Straathof

Manager Customer Care & Sales

de Bijenkorf

Ricardo Dijkhoff

Manager - Expertise Lead

ING Nederland

Ruben Lowenstein

Manager Customer Care

Samsung Electronics Benelux

Sofiane Hedjem

International Client Engagement Project Manager

Cartier

Olivier Herstraeten

International Client Engagement Performance Project Manager

Cartier

Eugen Majeri

Digital Service Manager

Panasonic

Anthony Chang

Business Platform Lead for Consumer Care

Versuni

Brenda Mey

Principle Architect - Infrastructure

Bank of Ireland

Jon Blake

Global BPO Footprint Strategy and Emerging Solutions Lead

Uber

Marco Houthuijzen CCXP

Independent

CX Evangelist

Andrew Pattie

CX Solutions Director, Sales, North Europe

Sprinklr

Alan Gibson

Service Specialist

Sprinklr

Graham Brown

Senior Vice President Growth EMEA

Alorica

Mathieu Acin

Vice President, Global GMT – Customer Experience

CSG

Casey Denby

Vice President of Sales, Former Global Leader of Training & Operations

Zenarate

Alan Ranger

Vice President Marketing

Cognigy

Kala Iyer

Divisional Managing Director – Technology

Capita

Marie-Louise Gaughan

Head of Customer & Digital Experience EMEA

Alorica

Leonie Brown

Principal XM Scientist

Qualtrics

Alexander Teusz

Lead Sales Engineer EMEA

Cognigy

Jarrod Davis

Product Marketing Manager

Cognigy

Jen Brown

Senior Director International Marketing

GoTo

Ejieme Eromosele

GM EMEA

Quiq

Mike Zinne

Chief Experience Officer

Quiq

Bas Hiemstra

Solutions Consultant

Verint

Martin Melis

Director, Solutions Consultant

Verint

Heather Morgan Shoemaker

Chief Executive Officer

Language I/O

Cheryll Aganda

Chief of Advisory Services and Applied Insights

Transcom

Sandra Kujundžić Drašković

Global CIO

Transcom

Debora Mendola

Regional Managing Director

Transcom

Andrew Wyse

Vice President, Commercial, EMEA

Conduent

David Cotterill

Country Director, UK and Ireland

Conduent

Chris Glover-Cooke

Senior CX Specialist

AWS

Alejandra Romero Luna de Toledo

CX Specialist

AWS

Julian Douglas

CEO

The CX Academy

Tracey Finlay

Customer Experience and Human Engagement Strategist

EQ Ltd.

Marenza Altieri-Douglas

VP, Strategic Accounts, Europe

Kore.ai

Bhavana Rana

Senior Director, Product Marketing

Nextiva

James Dodkins

Director of Content Marketing

Pega

Elena Pueyo

Value Consulting Director

Talkdesk

Umang Shah

VP Solutions Engineering

Kore.ai

Simon Thorpe

Product Marketing Director

Pega

Jen Brown

Senior Director, International Marketing

GoTo

Doug Casterton

Head of Operational Excellence

GetYourGuide

Ramón Delima

Global Director, Customer Services

TUI

Cathleen Doorenbosch

Vice President, Customer Care

Bumble

Meko Elmekawy

Head of Digital S. Capabilities

EnBW Energie Baden-Württemberg AG

Katalin Fritz

Chief Customer & People Officer

Marley Spoon

Jann Hoffmann

Head of Contact Centre

Danica Pension

Alice Hunt

Head of Technology Services

Hastings Direct

Aymen Ismail

Head of Customer Engagement Solutions

smart Europe GmbH

Carl McCartney

Customer Experience Director

Les Mills

Caitlin Neary

Director, Global Contact Centre

Dorchester Collection

Sandro Percuoco

Head of CS Digital & Service Design

Ryanair

Alan Ranger

Vice President of Marketing

Cognigy

Kayle Rattigan

Head of Safer Gambling Operations

Flutter UK&I

Emma Wardle

Director of Customer Service Operations UK&I Customer Servicing

Experian

Martin Wilkinson-Brown

Chief Marketing Officer

Foundever