It’s here.

The CCW Europe Summit at your fingertips.

An event that brought together the brightest minds in customer experience, digital transformation, and AI innovation. From Accor’s AI concierge to Octopus Energy’s empathy-led service model, this year’s discussions revealed what truly defines CX excellence in a fast-evolving world.

Our official Wrap-Up Report distils 40+ hours of insights, data, and real-world case studies from leaders at Air France-KLM, TUI, Thomas Cook, Santander, and more. Explore how today’s most forward-thinking brands are blending technology, creativity, and humanity to shape the next era of customer experience.

What’s inside:

• Breakthrough case studies on AI as a human enabler
• Strategies for building empathy-driven engagement
• Hard won lessons from CX transformations
• The latest benchmark data across AI, engagement, and EX

Download your copy now and get inspired by the ideas, strategies, and people redefining customer connection across Europe and beyond.