WELCOME TO THE CCW
EUROPE SUMMIT 2025
06 - 08 October, 2025
| Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands
What to Expect: The CCW Europe Summit Experience
WHAT WAS UNIQUE AT THE 2024 EDITION?
The biggest and best Summit to date
The Workshop Day
Yeliz Çiçek, Editor-in-Chief of Vogue Nederland, delivered a moving workshop that brought empathy and emotional intelligence to the fore. Her candid story of rising to the editorship left delegates buzzing, and the inclusive-leadership lessons she shared will resonate in our workplaces long after the Summit.
Agent of the Future
Our first ever Agent of the Future training day turbo-charged frontline talent, combining skills coaching, career guidance and peer networking to show how the human touch can thrive alongside AI and automation. Delegates left energised and ready to raise the bar on customer care.
The Disrupt-a-Thon
Cross-industry teams tackled real CX problems at pace under Rabobank design leadership. Rapid ideation, prototyping and pitching turned bold ideas into actionable solutions, with winners crowned at the A’DAM Tower reception – proof that collaboration can spark overnight transformation.
EU AI Act Fireside
A fireside chat with Dan Nechita, lead technical negotiator of the EU AI Act, unpacked how to balance innovation and compliance. His insider insights equipped CX leaders to future-proof strategies against the most significant piece of AI legislation to date.
Engage, Interact and Learn!
Join the CCW Europe Summit for an immersive 3 days featuring carefully tailored sessions including:
- Thought-Leading Presentations
- Interactive Workshops
- Demo-Drives demonstrating tech from the eyes of your agents
- Learn from your peers with interactive discussion groups
- Mingle and learn more with formal and informal networking
- Grasp the latest technologies and solutions with key solution providers
Why the CCW Europe Summit?
Join the European flagship of the largest Global Customer Contact Event Series! With the industry's top and most cutting edge solution providers, combined with the industry's most innovative thought leaders - there is no better place than CCW Europe to ensure you're delivering outstanding CX in this fast-paced era. With over 150+ European customer management experts, 450+ industry attendees and 3 days of unparalleled insights - we're thrilled to be back in Amsterdam for the 5th flagship summit!
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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