The spotlight shines bright on customer experience right now.

The old adage that contact centres are mere cost centres is making way for an exciting new narrative that they are instead tremendous value centres. Indeed, 63% of customer management leaders from across Europe report that improving their CX strategy is either “high” or “very high” on their C-suite's agenda today, with only 6% saying it represents a “low” priority. CX teams have a compelling mandate to enact change then, and the CCW Europe Summit is the place to go to drive it home.

The three-day event, taking place in Amsterdam this October, has emerged as a vital forum for networking, collaboration, and innovation over recent years, and the 2024 edition is set to be the biggest and best yet. It promises to be a platform for world-class learning and inspiration with a raft of industry thought leaders taking to the stage to share their knowledge and impart the lessons they’ve learnt from all their various CX initiatives.

Ideas always evolve differently, and professional relationships always grow stronger at the CCW Europe Summit, and here members of the CCW Europe Advisory Board tell us why.