Mike Kabanda

This immersive, hands-on workshop explores how agentic AI is transforming customer communication by making it smarter, more personalised, and more scalable. While AI agents and copilots are everywhere, few organisations successfully move from pilots to enterprise-wide deployment. Through live demonstrations and interactive exercises, you'll experience the full AI agent lifecycle, from design to deployment, and leave with practical methods for scaling AI across channels, teams, and regions. Please bring your laptop for this session. 

• Design AI agents that solve real customer service challenges using practical frameworks and best practices
• Explore the end-to-end lifecycle of AI agents, from design and testing through to deployment and optimisation
• Apply practical approaches for scaling AI agents across multiple customer channels, teams, and geographic regions 

Key Takeaways 

• A framework for taking AI agents from pilot to enterprise-ready deployment
• Key operational considerations required to scale AI successfully across your organisation
• Evaluate where and how agentic AI can deliver measurable improvements to customer experience and operational performance