The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders
06 - 08 October, 2025
| Amsterdam, Netherlands
Antonius Michielsen
Vice President of Customer Success Thermondo GmbH
Workshop Day - Monday, 7th October 2024 [CET]
9:30 WORKSHOP C: STRATEGIES FOR STREAMLINING CALL & CONTACT VOLUME THROUGH SELF-SERVICE
- Combine technology and user experience improvements to streamline customer processes.
- Streamline self-service options to encourage users to find answers independently and reduce reliance on direct calls
- Personalise self-service options to engage customers and improve satisfaction
Conference Day Two - Wednesday, 9th October 2024 [CET]
11:10 PANEL DISCUSSION: CULTIVATING A CUSTOMER-CENTRIC DNA THAT TRANSFORMS ACTIONS, NOT JUST STATEMENTS
- Overcome the challenges of low employee engagement and high attrition rates, and achieve substantial improvements in employee motivation and loyalty
- Disrupt stereotypes and misconceptions about customer and employee satisfaction and address the root cause of dissatisfaction
- Learn how to make culture, personality and brand your USP in a world where the increasing use of technology can monotonise and impersonalise service
Check out the incredible speaker line-up to see who will be joining Antonius.
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