The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Antonius Michielsen

Vice President of Customer Success Thermondo GmbH

Combine technology and user experience improvements to streamline customer processes.
Streamline self-service options to encourage users to find answers independently and reduce reliance on direct calls
Personalise self-service options to engage customers and improve satisfaction

Overcome the challenges of low employee engagement and high attrition rates, and achieve substantial improvements in employee motivation and loyalty
Disrupt stereotypes and misconceptions about customer and employee satisfaction and address the root cause of dissatisfaction
Learn how to make culture, personality and brand your USP in a world where the increasing use of technology can monotonise and impersonalise service

Check out the incredible speaker line-up to see who will be joining Antonius.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk