Joe Wilson

Joe Wilson

Senior Account Manager PolyAI
Joe Wilson

Joe Wilson is a Senior Account Manager at PolyAI, where he helps global enterprises deploy conversational AI solutions that transform customer experience. With a career spanning technology, AI, and customer success, Joe has led strategic partnerships, managed international teams, and delivered impactful solutions for clients worldwide. Prior to PolyAI, he held senior roles at Peak and Arctic Shores, driving innovation in data-driven decision-making and workforce assessment. Joe combines a background in psychology with over a decade of experience in account management and product leadership, bringing a people-centric approach to building strong partnerships and achieving measurable business outcomes.

Summit Day Two - Wednesday, 8th October 2025 [CET]

12:30 PRESENTATION: FROM ONE COUNTRY TO TWENTY: HOW A FORTUNE 500 LOGISTICS COMPANY SCALED AI VOICE AGENTS TO TRANSFORM CX & OPERATIONS GLOBALLY

  • Inside look at FedEx’s journey from a single-country pilot to deployment in 20+ countries and 12 languages 2
  • Key decisions, adoption strategies, and lessons learned that enabled scale and measurable results 3
  • How AI voice agents improved efficiency, elevated customer experience, and powered smarter, data-driven operations 

Check out the incredible speaker line-up to see who will be joining Joe.

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