Nikola Mrkšić

Deploying customer-facing AI rarely stalls on the technology. It stalls on internal buy-in. Whether it's a risk committee, legal, compliance, or a sceptical exec team, every organisation has its own version of the room you have to win before AI ever reaches a customer. This panel brings together CX leaders across industries to compare how they built internal alignment, navigated their own governance and approval processes, and moved from pilot to production at scale.  

Learning Objectives 

• Awareness of the range of strategies used to win over internal stakeholders and gatekeepers, regardless of industry
• Understanding of how governance, risk, and approval processes shape AI deployment decisions differently across sectors  

Key Takeaways  

• Approaches to overcoming internal resistance and gaining stakeholder buy-in
• Lessons learned from organisations at different stages of AI deployment 
• How to handle common missteps that can stall progress, wherever they originate