Florian Hiessl

Global Digital Experience Strategy Siemens

Florian Hiessl is a Senior Digital Strategy Manager at Siemens, heading the global digital customer contact experience program. He spearheads the transformation of global customer service through the deployment of AI, data analytics, and innovative digital tools. Previously, he led a team responsible the global digital platform www.siemens.com for over 10 years, managing enterprise-wide digital programs. After that, he served 5 years as VP Head of Digital Comms at Siemens Mobility. With his extensive experience, he combines strategic thinking with operational excellence – always focused on shaping the customer service of tomorrow.

Summit Day One - Tuesday, 6th October 2026 [CET]

11:35 Debate: Agree or Disagree: Most Organisations Are Moving Too Fast With AI

The pressure to adopt AI is accelerating across industries, driven by competitive pressures and board-level expectations. However, rapid implementation may outpace governance, workforce capability, and operational readiness. This debate explores whether organisations are embracing AI responsibly or rushing adoption without sufficient strategic alignment, risk management, and cultural preparation.

Learning Objectives

• Understand risks associated with accelerated AI deployment

• Evaluate arguments for rapid innovation versus cautious adoption

• Consider organisational readiness when implementing new technologies

Key Takeaways

• Clear perspectives on the pace of AI adoption

• Factors leaders should evaluate before scaling AI initiatives

• Insights to guide responsible AI implementation

Check out the incredible speaker line-up to see who will be joining Florian.

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