Valentina Cesani

Chief Customer Officer Rail Europe

Valentina Cesani is Rail Europe’s Chief Customer Officer (CCO) since 2024.

Within her role, she manages Rail Europe’s global customer care, groups sales, after-sales support, ancillary sales, fulfilment, logistics and serves as a Board Director for Rail Europe India.

She is responsible for designing the support strategy in an everchanging travel industry landscape, with a keen emphasis on making Customer Support a unique selling point for Rail Europe.

Prior to this, Valentina was Director of Overseas Operations, where she led the merger between the different entities of Rail Europe to create organic and uniform support procedures, managing 18 local Rail Europe customer care and fulfillment branches around the world.

Valentina Cesani has a strong operational and sales background, having previously worked to create the local distribution strategy for the launch of the new Paris-Milan TGV line for Rail Europe Continental in Milan. She also set up the global emergency/crisis support channel for GTA by Travelport in London. Additionally, she managed supplier negotiations, sales, and operations for 11 inbound/outbound travel agencies in New Zealand as Base Travel’s Products and Operations Manager NZ.

Her international experience spans top management positions in India, France, Italy, New Zealand, and the UK. She has also resided in Singapore and Japan, further enriching her global perspective and cultural understanding.