Somnath Biswas

Head of Product AI The AA

Somnath Biswas is a senior product leader with 24+ years of experience in enterprise and retail digital and AI products, working with Tier 1 consultancies, enterprises and startups including his own in the enterprise conversational AI space. His products have spanned across Telecom, Financial services, Healthcare, E-commerce and Job tech domains. For the past 10+ years he has been building core ML and NLP products for the likes of NatWest, IQVIA, Amazon and most recently productionizing GenAI solutions for the TotalJobs Group, where he heads the conversational products and data products domain.

Workshop & Hackathon Day - Monday, 5th October 2026 [CET]

15:05 Private Boardroom: CX Leadership: Executive Decisions Shaping 2027

Private Boardroom: CX Leadership: Executive Decisions Shaping 2027 - Monday, 5th October 2026 [CET]

15:20 Panel Discussion: High-Stakes CX Decisions and Trade-Offs

Senior CX leaders share real decisions they have made that carry significant organisational impact. The session focuses on trade-offs, risks, and the personal accountability behind these choices. Attendees will gain insight into how leaders are balancing cost, experience, and transformation priorities in complex and uncertain environments.

Learning Objectives:

• Understand trade-offs in CX decision-making

• Learn how leaders manage risk and accountability

Key Takeaways:

• Real examples of high impact decisions

• Insight into balancing competing priorities

Check out the incredible speaker line-up to see who will be joining Somnath.

Download The Latest Agenda

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