The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands

View The 2024 Agenda

Ulla Kattai-Aav

Head of Omnichannel Management Telia

Gain insight into the complexities of omnichannel strategy development, balancing the needs for personalisation and privacy across human and digital interactions
How to nudge customers toward self-service without compromising customer experience
Discuss how to overcome the challenges faced in implementing channels, including outdated technology and the need for continuous adaptation to evolving customer preferences and technological advancements

Check out the incredible speaker line-up to see who will be joining Ulla.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk