The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Ulla Kattai-Aav
Head of Omnichannel Management Telia
Conference Day One - Tuesday, 8th October 2024 [CET]
11:00 PANEL DISCUSSION: THE DYNAMICS OF BUILDING A ROBUST OMNICHANNEL STRATEGY IN THE DIGITAL AGE
- Gain insight into the complexities of omnichannel strategy development, balancing the needs for personalisation and privacy across human and digital interactions
- How to nudge customers toward self-service without compromising customer experience
- Discuss how to overcome the challenges faced in implementing channels, including outdated technology and the need for continuous adaptation to evolving customer preferences and technological advancements
Check out the incredible speaker line-up to see who will be joining Ulla.
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