Alison Redpath

Global Head Learning and Development Domestic & General

Agent of the Future - Monday, 5th October 2026 [CET]

17:30 Presentation: From Agent to Anywhere: Building a Future-Ready Career

As AI and automation reshape customer service, human skills are becoming the defining factor in long-term career success. This session explores why curiosity, empathy, communication, adaptability and problem-solving are increasingly valuable in an AI-enabled workplace. Drawing on personal leadership experiences and real career journeys, attendees will discover how transferable skills developed in frontline customer service can unlock opportunities across leadership, specialist and cross-functional roles, helping them build a future-ready career.

Learning Objectives

Identify the human skills that will become increasingly valuable as AI transforms customer service and the workplace
Understand how transferable skills developed in customer service can support progression into leadership and cross-functional roles
Develop a practical approach to continuously building skills that enable long-term career mobility and adaptability

Key Takeaways

Recognise the key human skills that will remain valuable regardless of how technology evolves
Identify opportunities to apply their existing customer service skills to new career pathways and roles
Create a personal action plan to strengthen transferable skills and future-proof their career development

Check out the incredible speaker line-up to see who will be joining Alison.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk