Celine Del Genes

Global Chief Customer Officer Decathlon

Summit Day One - Tuesday, 6th October 2026 [CET]

9:30 Panel Discussion: Who Owns the Customer in Modern Organisations?

Customer functions are increasingly expected to influence strategy across marketing, product, service, and operations. Yet achieving genuine cross-functional integration remains challenging. This keynote panel delves into the evolving role of CX leaders in driving organisational impact, exploring how accountability, strategic alignment, and innovative governance can shape the future of customer-centric organisations.

Learning Objectives

Unpack how the CX role is evolving within organisations
Discover approaches to integrating CX across departments
Evaluate leadership strategies for increasing CX influence

Key Takeaways

Viewpoints on the future role of CX leadership
Inspiration for achieving cross-functional alignment
Considerations for strengthening CX governance

Check out the incredible speaker line-up to see who will be joining Celine.

Download The Latest Agenda

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