Tandogan Akbıyıkoğulları

Director, Global Consumer Engagement Versuni

Summit Day Two - Wednesday, 7th October 2026 [CET]

13:50 Panel Discussion: What Clients Really Want From BPO Partners

Outsourcing partners have long played a central role in customer service operations. However, automation, AI, and changing expectations are reshaping the relationship between organisations and BPO providers. This panel explores how clients are re-evaluating outsourcing strategies, what capabilities they expect from partners, and how BPOs must evolve to remain relevant in an increasingly technology-driven service environment.

Learning Objectives

• Discuss how outsourcing models are evolving

• Compare changing expectations between clients and BPO providers

• Assess how technology is reshaping service partnerships

Key Takeaways

• Client perspectives on the future role of BPO partners

• Lessons learned from evolving outsourcing strategies

• Considerations for designing future service ecosystems

Check out the incredible speaker line-up to see who will be joining Tandogan.

Download The Latest Agenda

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QUESTIONS?

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