Garima Gupta

Head Commercial Excellence, CX, Innovation & Digital Transformation Tata Steel

Garima Gupta is a senior business transformation leader with more than two decades of international experience helping industrial and manufacturing organizations unlock growth through customer experience, commercial excellence, digital transformation, data, and AI. She currently leads Digital Commercial Enablement and Marketing Communications at Tata Steel Nederland, where she is responsible for shaping the company's digital commercial strategy, customer experience initiatives, self-service platforms, CRM transformation, AI innovation, and commercial marketing effectiveness.

Prior to Tata Steel, Garima held leadership roles across GE , Genpact, WNS and TP leading large-scale transformation programs for global industrial, manufacturing, energy, and services organizations. Throughout her career, she has helped businesses modernize customer engagement, improve commercial performance, leverage data-driven decision making, and translate emerging technologies into measurable business outcomes. Her work has spanned Aalytics, commercial strategy, customer experience transformation, and operational excellence. Known for bridging strategy, technology, and business execution, Garima has partnered with executives and commercial leaders to design customer-centric growth strategies, build digital capabilities, and create scalable transformation roadmaps that improve both customer outcomes and business performance. Her expertise combines deep manufacturing and industrial sector knowledge with practical experience in driving enterprise-wide change and innovation.

As moderator of the Manufacturing Roundtable, Garima brings a unique perspective on how manufacturers can use digital technologies, data, AI, and customer-centric operating models to strengthen customer relationships, simplify complex B2B interactions, and create sustainable competitive advantage in an increasingly dynamic market environment. Expertise: Customer Experience (CX) • Digital Transformation • Commercial Excellence • AI & Advanced Analytics • Business Growth Strategy • Customer-Centric Innovation.