The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Raquel Serrano
Senior Manager CS Global Process Excellence Booking.com
Conference Day One - Tuesday, 8th October 2024 [CET]
Conference Day Two - Wednesday, 9th October 2024 [CET]
13:55 PANEL DISCUSSION: UTILISING VOC AS A CATALYST FOR CONTINUOUS IMPROVEMENT & CUSTOMER EXCELLENCE
- Understand how to align tooling, process, and people with VOC for maximum customer satisfaction
- Learn how to design processes that fulfill customer needs based on customer data and feedback
- Understand the comprehensive impact of VOC on preventing, managing, and recovering from complaints
Check out the incredible speaker line-up to see who will be joining Raquel.
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