Aymen Ismail

Aymen Ismail

Head of Customer Engagement Solutions smart Europe GmbH
Aymen Ismail

Passionate thought leader and expert in the automotive and customer engagement industry with 20 years of experience in the contact center and customer experience industry across EMEA & Asia, currently working at smart Europe GmbH to reshape the world of electric mobility, customer engagement & omnichannel contact centers.

Summit Day Two - Wednesday, 8th October 2025 [CET]

11:15 PANEL DISCUSSION: PROVING ROI IN CUSTOMER SERVICE: TURNING CS INTO A BUSINESS PERFORMANCE ENGINE

  • Explore how customer service can directly drive revenue, reduce risk, and strengthen business outcomes 
  • Learn how to forecast the ROI of new CX initiatives before implementation - building business cases without waiting for proven use cases 
  • Uncover strategies for demonstrating the tangible value of your CX function, translating service excellence into measurable business impact 


Check out the incredible speaker line-up to see who will be joining Aymen.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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