·      Increase your organisational flexibility, scalability and quickly adapt to changes in customer demands and market conditions

·      Best practice on how to create strong communication and collaboration with your BPO partner and clearly define business goals and customer needs

·      Increase CSAT, operational efficiency, and business growth

As the digital landscape continues to evolve and the next generation enter the workplace and marketplace, contact centers must keep pace with changing customer expectations, emerging technologies and evolving business models. In this dynamic keynote discussion led by global CCW Advisory Board member and SVP Marketing at Bright Pattern, Ted will walk us through a lively cross-industry debate from an expert panel on how we should be readying to disrupt, innovate and optimise in 2024 and beyond.