Madhur Hemnani

Head of Group Data Strategy, Data Governance and AI Innovation Zurich Insurance

Workshop & Hackathon Day - Monday, 5th October 2026 [CET]

15:05 Private Boardroom: Governing, Scaling and Operationalising AI in CX

Private Boardroom: Governing, Scaling and Operationalising AI in CX - Monday, 5th October 2026 [CET]

15:20 Panel Discussion: Lessons from Live AI Deployments in CX

CX leaders share practical experiences from AI deployments that have moved beyond pilot stages into production. This session focuses on real outcomes, including what delivered value, what failed to meet expectations, and what challenges emerged post-launch. Attendees will gain insight into the operational, technical, and organisational realities of scaling AI within CX environments.

Learning Objectives:

• Analyse challenges of moving AI from pilot to production

• Learn from peer experiences of success and failure

Key Takeaways:

• Common pitfalls in AI deployment

• Practical lessons for improving implementation outcomes

Check out the incredible speaker line-up to see who will be joining Madhur.

Download The Latest Agenda

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