The #1 European event series for progressive
contact centre, CX and digital service leaders

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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Carl McCartney

Customer Experience Director Les Mills

Conference Day One - Tuesday, 10th October 2023 [CET]

9:40 PANEL DISCUSSION: DISRUPT OR BE DISRUPTED: EXPLORING THE FUTURE OF CONTACT CENTRES IN 2024

As the digital landscape continues to evolve and the next generation enter the workplace and marketplace, contact centers must keep pace with changing customer expectations, emerging technologies and evolving business models. In this dynamic keynote discussion led by global CCW Advisory Board member and SVP Marketing at Bright Pattern, Ted will walk us through a lively cross-industry debate from an expert panel on how we should be readying to disrupt, innovate and optimise in 2024 and beyond.

Check out the incredible speaker line-up to see who will be joining Carl.

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