The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

Louwrens Nederlof

Head of Consumer Channel Strategy and Interaction PostNL

Louwrens is an experienced leader in digital product development within e-commerce, service and logistics. Currently he is head of consumer channels and interaction within PostNL, the Dutch market leader in mail and parcel delivery.

Louwrens is dedicating his career to crafting exceptional digital experiences that resonate deeply with consumers and drive significant impact for both end-users and business. There is great match with the ambitions of PostNL which has been delivering special moments for more than 225 years. There purpose is to be your favourite deliverer.

With an unwavering curiosity and a relentless drive for innovation, Louwrens consistently pushes the boundaries of what is possible in the dynamic digital landscape. He is passionate about leveraging technology to achieve remarkable results.

Conference Day One - Tuesday, 8th October 2024 [CET]

11:00 PANEL DISCUSSON: EMBRACING DISRUPTION & FUTURE-PROOFING CUSTOMER SERVICE: THE INNOVATOR’S GUIDE TO GAINING COMPETITIVE ADVANTAGE

  • Discuss the consequences of inaction in the face of disruption and the importance of proactively driving change to maintain relevance in the market 
  • Manage and overcome the limitations within your business or industry that are hindering business readiness and speed of adoption 
  • Discover innovative approaches to creating movement within customer service, including leveraging technology and fostering a culture of leadership and adaptability  

Check out the incredible speaker line-up to see who will be joining Louwrens.

Download The Latest Agenda