Janni Wisbech

Director customer service & operations Lyse

Private Boardroom: The CX Value Gap: Proving ROI Under Pressure - Tuesday, 6th October 2026 [CET]

12:10 Roundtables: Mapping CX Initiatives to Commercial Outcomes

In this interactive session, participants will map a live CX initiative to measurable commercial outcomes. Focus on identifying value drivers, defining metrics, and building a clear narrative that links CX activity to revenue, retention, or risk. Attendees will produce outputs that can be applied immediately.

Learning Objectives:

• Link CX initiatives to measurable outcomes

• Define relevant financial and operational metrics

Key Takeaways:

• Practical ROI mapping approach

• Clear metrics aligned to business value

Check out the incredible speaker line-up to see who will be joining Janni.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk