Janni Wisbech

Director customer service & operations Lyse

Summit Day One - Tuesday, 6th October 2026 [CET]

12:45 Roundtable: Mapping CX Initiatives to Commercial Outcomes

In this interactive session, participants will map a live CX initiative to measurable commercial outcomes. Focus on identifying value drivers, defining metrics, and building a clear narrative that links CX activity to revenue, retention, or risk. Attendees will produce outputs that can be applied immediately.

Check out the incredible speaker line-up to see who will be joining Janni.

Download The Latest Agenda

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