Robert From

Chief Growth Officer Rail Europe

Summit Day One - Tuesday, 6th October 2026 [CET]

9:30 Panel Discussion: Who Owns the Customer in Modern Organisations?

Customer functions are increasingly expected to influence strategy across marketing, product, service, and operations. Yet achieving genuine cross-functional integration remains challenging. This keynote panel delves into the evolving role of CX leaders in driving organisational impact, exploring how accountability, strategic alignment, and innovative governance can shape the future of customer-centric organisations.

Learning Objectives

• Unpack how the CX role is evolving within organisations

• Discover approaches to integrating CX across departments

• Evaluate leadership strategies for increasing CX influence

Key Takeaways

• Viewpoints on the future role of CX leadership

• Inspiration for achieving cross-functional alignment

• Considerations for strengthening CX governance

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk