Damjan Hohnec

Customer Service Operations Team Manager A1 Slovenia

Damjan Hohnec is the Customer Service Manager at A1 Slovenia, where he is responsible for customer service operations and spearheads the introduction of conversational AI solutions. Working with technology partners, he has helped the company design intuitive chat and voice bot platforms that are flexible and future ready. His drive for continuous learning took him to London Business School's "Business Analytics in the Age of Generative AI" programme in 2025, an experience he credits with sharpening his data driven approach and exposing him to best practices across industries. Damjan is passionate about creating human centred customer journeys that blend automation with empathy, and he actively shares his knowledge to help develop future talent in the field.

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