Burcu Begić

Director of Customer Service/Experience A1 Slovenia

Burcu Begic is currently the Customer Services Director at A1 Slovenia, responsible of different departments under Customer Service, including Operations and Transformation of the Support channels, bringing over 20 years of international experience in customer support, customer experience, digital transformation & digital support, loyalty programs, and customer lifecycle management.

Originally from Istanbul, she holds a Law degree and an MBA from Baruch College in New York. Her career began in the U.S. in the customer service department of a leading apparel company, followed by over a decade at Studio Moderna, where she held various leadership roles including Call Center Management, Regional TeleSales Manager across 7 CEE countries, and Head of Customer Development for 21 countries.

Her professional journey has been enriched by working in diverse, multicultural environments and by completing certifications in International Business and Law (New York) and Direct Marketing Academy (Budapest DMA).

Burcu's passion lies in building seamless, human-centric customer experiences through digital innovation and strategic development.