Rita de Sousa Félix

Global Customer Experience and Satisfaction Director Schneider Electric

Private Boardroom: CX Leadership: Executive Decisions Shaping 2027 - Monday, 5th October 2026 [CET]

15:20 Panel Discussion: High-Stakes CX Decisions and Trade-Offs

Senior CX leaders share real decisions they have made that carry significant organisational impact. The session focuses on trade-offs, risks, and the personal accountability behind these choices. Attendees will gain insight into how leaders are balancing cost, experience, and transformation priorities in complex and uncertain environments.

Learning Objectives:

• Understand trade-offs in CX decision-making

• Learn how leaders manage risk and accountability

Key Takeaways:

• Real examples of high impact decisions

• Insight into balancing competing priorities

Check out the incredible speaker line-up to see who will be joining Rita.

Download The Latest Agenda

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