Timo Reustle

Consultant Customer Care International + Outsourcing Expert Lidl

With 20 years of experience in the CX industry, Timo Reustle is a recognized expert in outstanding service delivery from an organizational, strategic, and process-driven perspective. Over the last decade, he has worked closely with a wide variety of BPO partners on both a national and international level. His extensive expertise includes contract negotiations with global players, consulting top- and mid-level management across diverse industries, and leading key Service Excellence & Strategy projects. As a former Head of Operations for a Europe-wide insurance company and outsourcing expert for a global retail brand, Timo brings deep operational insight to the table.

If you are looking for key insights on how to work successfully with BPO partners, this BPO-Panel is a must-attend session at the CCW Europe Summit for you!

Summit Day Two - Wednesday, 7th October 2026 [CET]

13:50 Panel Discussion: What Clients Really Want From BPO Partners

Outsourcing partners have long played a central role in customer service operations. However, automation, AI, and changing expectations are reshaping the relationship between organisations and BPO providers. This panel explores how clients are re-evaluating outsourcing strategies, what capabilities they expect from partners, and how BPOs must evolve to remain relevant in an increasingly technology-driven service environment.

Learning Objectives

• Discuss how outsourcing models are evolving

• Compare changing expectations between clients and BPO providers

• Assess how technology is reshaping service partnerships

Key Takeaways

• Client perspectives on the future role of BPO partners

• Lessons learned from evolving outsourcing strategies

• Considerations for designing future service ecosystems

Check out the incredible speaker line-up to see who will be joining Timo.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk