With 20 years of experience in the CX industry, Timo Reustle is a recognized expert in outstanding service delivery from an organizational, strategic, and process-driven perspective. Over the last decade, he has worked closely with a wide variety of BPO partners on both a national and international level. His extensive expertise includes contract negotiations with global players, consulting top- and mid-level management across diverse industries, and leading key Service Excellence & Strategy projects. As a former Head of Operations for a Europe-wide insurance company and outsourcing expert for a global retail brand, Timo brings deep operational insight to the table.
If you are looking for key insights on how to work successfully with BPO partners, this BPO-Panel is a must-attend session at the CCW Europe Summit for you!
Check out the incredible speaker line-up to see who will be joining Timo.
Download The Latest Agenda