Nicolai Roesgaard

Director Customer Experience Ebbefos Energy

Summit Day One - Tuesday, 6th October 2026 [CET]

14:00 Panel Discussion: What It Takes to Build Great Customer Service Teams

Customer service teams are working in increasingly complex environments shaped by new technologies, rising expectations, and evolving customer needs. This panel explores how organisations support and develop their frontline teams through training, coaching, and empowerment. Panellists will discuss how leaders build engaged teams, help employees navigate technology-enabled service environments, and create cultures that support both performance and long-term retention.

Learning Objectives

• Hear how organisations develop frontline teams in service environments

• Explore approaches to training, coaching, and employee development

• Compare how leaders create engaged and empowered service teams

Key Takeaways

• Techniques for upskilling employees in technology-enabled service roles

• Insights into improving engagement and retention in customer service teams

• Ideas for developing high-performing frontline teams

Check out the incredible speaker line-up to see who will be joining Nicolai.

Download The Latest Agenda

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