Sarah Chen

Customer Service Manager Hisense

Sarah Chen is an accomplished professional leading Customer Care Business Control at Hisense Europe. With over six years of international experience, she specializes in performance monitoring, KPI management, cost control, and business analysis within customer service operations. Sarah plays a critical role in aligning service performance with strategic business objectives, driving data-informed decisions, and optimizing operational efficiency across European markets. Her expertise supports continuous improvement in customer care through structured reporting, financial oversight, and actionable insights.

Private Boardroom: The CX Value Gap: Proving ROI Under Pressure - Tuesday, 6th October 2026 [CET]

12:10 Roundtables: Mapping CX Initiatives to Commercial Outcomes

In this interactive session, participants will map a live CX initiative to measurable commercial outcomes. Focus on identifying value drivers, defining metrics, and building a clear narrative that links CX activity to revenue, retention, or risk. Attendees will produce outputs that can be applied immediately.

Learning Objectives:

• Link CX initiatives to measurable outcomes

• Define relevant financial and operational metrics

Key Takeaways:

• Practical ROI mapping approach

• Clear metrics aligned to business value

Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda

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