Meko Elmekawy

Head of Digital S. Capabilities EnBW Energie Baden-Württemberg AG

Meko is an enthusiastic digital leader, with 20 years of experience in technology development, adoption, innovation, and digital transformation. Over his professional career, he contributed to major B2C brands like HP, Huawei, Nokia, Vodafone & EnBW, delivering digital and engineering projects in more than 15 markets spanning over 3 continents.

His most recent challenge is leading EnBW’s digital organization in building the overarching ecosystem experience for the Group portfolio (EnBw, Yello, Mobility+, SENEC). That enables EnBW customers to buy all their energy needs (Electricity, EV charging, Solar, Gas ..etc), highly personalized and bundled products, get self-services or assisted ones, and engage with the brand from every touchpoint seamlessly through highly tailored & connected journeys.

Conference Day One - Tuesday, 10th October 2023 [CET]

17:35 PANEL DISCUSSION: AI-DRIVEN CX: HOW FAR CAN YOU TAKE AI IN YOUR CUSTOMER JOURNEY AND SERVICE EXPERIENCE?

  • Sharing implementation stories – obstacles faced with implementation, surprise findings and use cases, customer response  
  • Limitations, risks and considerations of AI-powered customer solutions – what does good tooling look like and what to look for? 
  • Future roadmaps for AI integration

Check out the incredible speaker line-up to see who will be joining Meko.

Download The Latest Agenda