David Nygaard

Advisor and Former President of Service, Sales and Customer Care Best Buy

David Nygaard is a customer experience leader with over 35 years of experience building and transforming large-scale service operations. During his 29 years at Best Buy, he led Home Services, Sales and Customer Care Operations, overseeing Geek Squad services, customer care, membership and protection programs, final-mile delivery, and Best Buy for Business. His work included modernizing Best Buy's customer care operation, launching its in-home services business, helping reduce enterprise costs by more than $1 billion, and making Best Buy the largest Apple Authorized Service Provider in the US. Now retired, David brings a seasoned operator's perspective on delivering consistent customer experiences while managing the cost, complexity, and scale of modern service organizations.

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