Fausto Dassenno

Chief Product and Technology Officer Adevinta

Summit Day One - Tuesday, 6th October 2026 [CET]

11:35 Debate: Agree or Disagree: Most Organisations Are Moving Too Fast With AI

The pressure to adopt AI is accelerating across industries, driven by competitive pressures and board-level expectations. However, rapid implementation may outpace governance, workforce capability, and operational readiness. This debate explores whether organisations are embracing AI responsibly or rushing adoption without sufficient strategic alignment, risk management, and cultural preparation.

Learning Objectives

• Understand risks associated with accelerated AI deployment

• Evaluate arguments for rapid innovation versus cautious adoption

• Consider organisational readiness when implementing new technologies

Key Takeaways

• Clear perspectives on the pace of AI adoption

• Factors leaders should evaluate before scaling AI initiatives

• Insights to guide responsible AI implementation

14:00 Panel Discussion: Build, Buy, or Blend: Rethinking the CX Technology Stack

As AI and automation reshape service operations, many organisations are reassessing their technology ecosystems. This panel explores how leaders are deciding what to build internally, what to buy from vendors, and how to design effective human-AI partnerships. Panellists will discuss vendor trust, platform complexity, and why some organisations are shifting towards simpler, more flexible technology strategies.

Learning Objectives

• Debate varying approaches to CX technology procurement

• Learn how organisations balance internal capability and vendor partnerships

• Discuss factors influencing technology ecosystem decisions

Key Takeaways

• Viewpoints on designing effective technology partnerships

• Lessons from organisations reassessing vendor relationships

• Insights into building sustainable CX technology strategies

Check out the incredible speaker line-up to see who will be joining Fausto.

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