Terrence Hotting

Most sessions show you AI. This one shows you what it's like to build it. Get a hands-on preview of AXL, Genesys's immersive working session for turning a real business challenge into a working Agentic Virtual Agent (AVA). See how teams frame a POV, configure an AVA, make a live change, test the experience, and create tangible artifacts – all in a compressed 25-minute build-and-test session designed to bring agentic AI to life.  

Learning Objectives   

• Identify a suitable business challenge or use case to bring into an AXL working session 
• Describe the four-stage AXL journey: POV > Build > Test > Artifacts
• Explain how hands-on configuration and live testing can turn an agentic AI concept into a tangible working experience  

• See how AXL helps teams define a clear POV, desired outcomes, and what success looks like 
• Watch a live configuration change become working behaviour and see the build to test cycle in action 
• Discover the tangible outputs teams create, including a POV, configured AVA, and test results