Rasmus Brumer Rasmussen

Sales and Customer Service Director Telmore

Rasmus Rasmussen is Snr. VP of Sales & Customer Service at Nuuday, Telmore, driving AI-powered contact reduction across digital customer journeys. With a fail-fast mindset and a background in large-scale service transformation, he focuses on eliminating unnecessary contacts through automation, smarter self-service and predictive insights drawn from conversational intelligence. At CCW, he shares real-world lessons on reducing demand without compromising customer experience.

Summit Day One - Tuesday, 6th October 2026 [CET]

11:35 Debate: Agree or Disagree: Most Organisations Are Moving Too Fast With AI

The pressure to adopt AI is accelerating across industries, driven by competitive pressures and board-level expectations. However, rapid implementation may outpace governance, workforce capability, and operational readiness. This debate explores whether organisations are embracing AI responsibly or rushing adoption without sufficient strategic alignment, risk management, and cultural preparation.

Learning Objectives

• Understand risks associated with accelerated AI deployment

• Evaluate arguments for rapid innovation versus cautious adoption

• Consider organisational readiness when implementing new technologies

Key Takeaways

• Clear perspectives on the pace of AI adoption

• Factors leaders should evaluate before scaling AI initiatives

• Insights to guide responsible AI implementation

Check out the incredible speaker line-up to see who will be joining Rasmus Brumer.

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