Mihai Ciuta

CX & Market Intelligence Leader Raiffeisen Bank

With a career spanning over 20 years in FMCG, Retail audit, and Banking, Mihai specializes in bridging the gap between raw data and actionable business strategy. He is currently focused on the "Economics of Experience," using AI and Service Design to correlate customer sentiment with financial KPIs. A passionate advocate for the Voice of the Customer, Mihai leads the transformation of insights into tangible operational excellence.

Summit Day Two - Wednesday, 7th October 2026 [CET]

12:50 Customer Experience Leaders Meet-Up

Check out the incredible speaker line-up to see who will be joining Mihai.

Download The Latest Agenda

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