Michele Loverre

Smart Process Automation Project Leader Generali

Summit Day One - Tuesday, 6th October 2026 [CET]

14:35 Masterclass: Generali's Orchestration Advantage – Voice AI Lessons From a Multi-Market Rollout

Discover how Generali is accelerating its CX transformation through its Group Voice AI Program, a strategic initiative scaling AI across multiple countries and languages using NiCE Cognigy. Learn why Generali is investing in next-generation agentic technologies, and how a harmonised, repeatable framework enables enterprise-wide deployment. Through practical lessons from shared proof-of-concepts, cross-country collaboration and standardised best practices, attendees will gain actionable insights into building and scaling multilingual Voice AI strategies.

Learning Objectives

Understand how Generali is scaling Voice AI across multiple countries using a harmonised, enterprise-wide framework
Explore the role of agentic orchestration in delivering consistent customer experiences across languages and markets
Identify practical approaches to accelerating AI deployment through shared best practices and cross-country collaboration

Key Takeaways

Explain the key components of a scalable, multi-market Voice AI strategy
Identify strategies for implementing cross-country PoCs to test Voice AI performance on the most critical business processes
Apply lessons from Generali's rollout to accelerate their own AI-enabled CX transformation

Check out the incredible speaker line-up to see who will be joining Michele.

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