Tristan Thomas

Director, CustomerFirst Department for Science, Innovation and Technology, UK Government

Tristan leads CustomerFirst, a new unit set up in GDS to deliver radical change to government customer services. He was Monzo employee #14, instrumental in taking the company from zero customers to millions. Initially brought in to lead community building, Tristan later served as VP of Marketing, Communications and Policy, shaping Monzo’s identity and growth and growing the company to over 5 million customers. He later founded Packfleet, a delivery tech startup that reinvented a greener and more customer focused approach to parcel delivery. Tristan brings this experience to drive CustomerFirst’s bold, user-centred approach within government.

Check out the incredible speaker line-up to see who will be joining Tristan.

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