Maryam Moshiri

Chief Newsreader BBC

Maryam Moshiri is a Chief Presenter at BBC News. In January 2024 the BBC launched ‘The World Today with Maryam Moshiri’ on the BBC’s news channel, which reaches 112 million people each week. Maryam is also one of the few Chief Presenters at BBC News who presents the national news bulletins on BBC 1.

Maryam’s wealth of experience and expertise makes her a highly sought after conference or awards host, event moderator and chair – uniquely positioned to provide insightful commentary on current affairs.

Maryam began her BBC career as a Business news presenter, covering all the top business stories from economic impact of the 9/11attacks to the global financial crisis. She has interviewed some of the world’s top economists, investors and CEOs, including Jeff Bezos, Reed Hastings and Willie Walsh and was the face of business on the BBC News channel and BBC world for 16 years.

In 2019 Maryam became a main news presenter on BBC World and BBC News, where she covered big events like the Covid pandemic, the War in Ukraine and the death of Queen Elizabeth II and anchored shows like OS, Global and The Context.

In February 2023 it was announced that Maryam was announced as one of five Chief Presenters who would anchor on the BBC’s newly merged TV news channel, aimed at viewers in the UK and around the World.

Alongside her work as an esteemed journalist and broadcaster, she has also appeared on a variety of entertainment and comedy programmes, much to audiences’ delight, including Late Night Lycett on Channel 4 and Ian Smith Is Stressed on BBC Radio 4.

Summit Day One - Tuesday, 6th October 2026 [CET]

8:30 Chairperson’s Opening Remarks

9:30 Panel Discussion: Who Owns the Customer in Modern Organisations?

Customer functions are increasingly expected to influence strategy across marketing, product, service, and operations. Yet achieving genuine cross-functional integration remains challenging. This keynote panel delves into the evolving role of CX leaders in driving organisational impact, exploring how accountability, strategic alignment, and innovative governance can shape the future of customer-centric organisations.

Learning Objectives

• Unpack how the CX role is evolving within organisations

• Discover approaches to integrating CX across departments

• Evaluate leadership strategies for increasing CX influence

Key Takeaways

• Viewpoints on the future role of CX leadership

• Inspiration for achieving cross-functional alignment

• Considerations for strengthening CX governance

17:30 Chairperson's Closing Remarks

Summit Day Two - Wednesday, 7th October 2026 [CET]

9:00 Chairperson’s Opening Remarks

9:05 Fireside Chat: Can Organisations Move as Fast as Customers?

Customers adapt to new technologies and behaviours almost instantly, yet organisations can struggle to keep pace. Despite advances in tools, data, and automation, many companies remain constrained by legacy structures, cultural inertia, and slow decision-making. In this panel discussion, senior leaders reflect on the challenge of buildng organisations that can evolve at the speed of customer expectations – sharing lessons on enabling change, aligning leadership, and creating operating models that allow innovation without destabilising the business.

Learning Objectives

• Assess why organisational agility has become a critical challenge in CX transformation

• Compare leadership approaches that enable organisations to move and adapt faster

• Understand how companies balance innovation with operational stability

Key Takeaways

• Leadership perspectives on building more agile organisations

• Lessons on enabling transformation without disrupting operations

• Considerations for aligning culture, leadership, and structure to support change

10:05 Presentation: Customer Engagement in 2030

Automation, AI, and rising customer expectations are transforming how organisations engage with customers across every touchpoint. As businesses move beyond traditional service models, the next decade will redefine how technology, data, and human interaction come together to shape customer relationships. Explore what customer engagement may look like in 2030, from increasingly proactive and personalised experiences to more intelligent, autonomous systems, and how organisations can prepare for this shift while keeping the human element central to meaningful interactions.

Learning Objectives

Imagine how customer engagement is expected to evolve by 2030
Visualise how AI and automation will reshape customer interactions and experiences
Examine how organisations can prepare for future engagement models

Key Takeaways

Viewpoints on the future of customer engagement
Insights into the technology and experience trends shaping customer relationships
Considerations for preparing organisations for long-term transformation

Check out the incredible speaker line-up to see who will be joining Maryam.

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