Maryam Moshiri

Maryam Moshiri

Chief Newsreader BBC

Maryam Moshiri is a Chief Presenter at BBC News. In January 2024 the BBC launched ‘The World Today with Maryam Moshiri’ on the BBC’s news channel, which reaches 112 million people each week. Maryam is also one of the few Chief Presenters at BBC News who presents the national news bulletins on BBC 1.

Maryam’s wealth of experience and expertise makes her a highly sought after conference or awards host, event moderator and chair – uniquely positioned to provide insightful commentary on current affairs.

Maryam began her BBC career as a Business news presenter, covering all the top business stories from economic impact of the 9/11attacks to the global financial crisis. She has interviewed some of the world’s top economists, investors and CEOs, including Jeff Bezos, Reed Hastings and Willie Walsh and was the face of business on the BBC News channel and BBC world for 16 years.

In 2019 Maryam became a main news presenter on BBC World and BBC News, where she covered big events like the Covid pandemic, the War in Ukraine and the death of Queen Elizabeth II and anchored shows like OS, Global and The Context.

In February 2023 it was announced that Maryam was announced as one of five Chief Presenters who would anchor on the BBC’s newly merged TV news channel, aimed at viewers in the UK and around the World.

Alongside her work as an esteemed journalist and broadcaster, she has also appeared on a variety of entertainment and comedy programmes, much to audiences’ delight, including Late Night Lycett on Channel 4 and Ian Smith Is Stressed on BBC Radio 4.

Summit Day One - Tuesday, 6th October 2026 [CET]

9:30 Panel Discussion: Who Owns the Customer in Modern Organisations?

Customer functions are increasingly expected to influence strategy across marketing, product, service, and operations. Yet achieving genuine cross-functional integration remains challenging. This keynote panel delves into the evolving role of CX leaders in driving organisational impact, exploring how accountability, strategic alignment, and innovative governance can shape the future of customer-centric organisations.
Learning Objectives
  • Unpack how the CX role is evolving within organisations
  • Discover approaches to integrating CX across departments
  • Evaluate leadership strategies for increasing CX influence
Key Takeaways
  • Viewpoints on the future role of CX leadership
  • Inspiration for achieving cross-functional alignment
  • Considerations for strengthening CX governance



Summit Day Two - Wednesday, 7th October 2026 [CET]

9:05 Fireside Chat: Can Organisations Move as Fast as Customers?

Customers adapt to new technologies and behaviours almost instantly, yet organisations can struggle to keep pace. Despite advances in tools, data, and automation, many companies remain constrained by legacy structures, cultural inertia, and slow decision-making. In this panel discussion, senior leaders reflect on the challenge of buildng organisations that can evolve at the speed of customer expectations – sharing lessons on enabling change, aligning leadership, and creating operating models that allow innovation without destabilising the business.
Learning Objectives
• Assess why organisational agility has become a critical challenge in CX transformation
• Compare leadership approaches that enable organisations to move and adapt faster
• Understand how companies balance innovation with operational stability
Key Takeaways
• Leadership perspectives on building more agile organisations
• Lessons on enabling transformation without disrupting operations
• Considerations for aligning culture, leadership, and structure to support change

9:30 Panel Discussion: The Strategic Reinvention of Customer Service

Customer service is undergoing a fundamental shift from cost-driven support function to strategic organisational capability. This panel explores how organisations are redesigning service operating models to create value, resilience, and insight. Speakers will discuss how service functions can become revenue drivers, intelligence hubs, and trusted customer advocates within the organisation.

Learning Objectives
• Understand how service operating models are evolving
• Explore the strategic role of service beyond cost management
• Examine how organisations use service insights to influence decisions
Key Takeaways
• Insights into designing modern service operating models
• Perspectives on positioning service as a strategic capability
• Learnings from elevating service within the organisation

Check out the incredible speaker line-up to see who will be joining Maryam.

Download The Latest Agenda