In a world where customer service often feels transactional, Octopus Energy is creating a profound shift by integrating social workers into its customer care team. This radical initiative isn't just about solving problems, it's about transforming lives. By offering compassionate, tailored support to those most in need, Octopus Energy is proving that service can be human-centred, meaningful, and life-changing. Join us for an inspiring session on how this revolutionary approach is setting a new standard in customer service. 

Join us for a truly unique experience where you, the audience, drive the conversation. In this session, we’ll open the floor for you to crowdsource the most pressing topics, challenges, or questions you’d like expert advice on. Our panel of professionals will then address these live, providing actionable insights and solutions. This isn’t just another Q&A, it’s a chance for you to shape the agenda, get real-time solutions, and leave with practical advice tailored to your needs. Don’t miss the chance to see your ideas and challenges tackled head-on. 

As AI continues to reshape industries, navigating the complex maze of regulation becomes critical. In this exclusive session with a key policymaker, we dive into the evolving landscape of AI regulation in the EU, exploring how the AI Act seeks to strike a delicate balance between driving innovation and safeguarding against risks. Get an insider’s perspective on the EU’s strategic vision for AI, what businesses need to know to stay compliant, and how forthcoming regulatory shifts could impact your operations. With the AI revolution moving at lightning speed, understanding these regulations is no longer optional - it’s essential to future-proof and stay ahead of the curve.