In a world where customer service often feels transactional, Octopus Energy is creating a profound shift by integrating social workers into its customer care team. This radical initiative isn't just about solving problems, it's about transforming lives. By offering compassionate, tailored support to those most in need, Octopus Energy is proving that service can be human-centred, meaningful, and life-changing. Join us for an inspiring session on how this revolutionary approach is setting a new standard in customer service. 

• Learn how to establish a clear, strategic vision for large-scale transformation and ensure alignment across all stages of execution  
• Discover proven methodologies for managing complex change initiatives and navigating challenges that arise during large-scale transformation efforts  
• Gain insights into how to prioritise key transformation goals, ensuring a focused approach that maximises business impact  

Lessons in Craft, Connection & Creating Delight

Join world-renowned chef and TV host Rudolph van Veen - the only Dutch culinary master to hold both the Master Chef and Master Patissier titles - for a breakfast fireside chat. From the art of storytelling to building trust and creating memorable experiences, Rudolph shares timeless lessons in craftsmanship and connection that apply far beyond the kitchen. 

• Align customer insights with business priorities, ensuring feedback drives strategy and decisions, and measure VOC success by linking CX improvements to business outcomes 
• Activate VOC across the organisation by creating a culture of listening and responding to customers 
• Leverage data storytelling to effectively communicate insights that inspire action and accountability