Mia Manson-Bishop

Member Experience and Membership Director David Lloyd Clubs

Two decades of leadership roles have taught me that creating change requires more than strategy—it demands the art of understanding, working collaboratively and influencing people. My journey has instilled in me the firm belief that to be a catalyst for change, you must be aware of interpersonal dynamics, focus, discipline, and an unyielding commitment to excellence.

My professional journey includes invaluable experiences collaborating with various customer-centric brands, but none more than David Lloyd Clubs—the premium health club operator in Europe with 750k members, 10,000 employees, and 133 clubs across 8 countries.

As a member of the executive team, I’ve been privileged to be part of the cultural revolution, steering the company to become a truly member-centric business and in turn doubling the companies’ profitability. My passion lies in overseeing exceptional customer experiences through highly engaged teams. I am relentless in breaking down barriers and maintaining unwavering focus for both the team and members, effecting change that truly matters. Representing the voice of the members means that I have been told that I possess the loudest voice in the business - I accept it as a compliment— it’s my commitment to get things done that make a genuine difference and make a resounding impact.