Martijn Franssen

Martijn Franssen

Director Customer Services Eneco
Martijn Franssen

Summit Day Two - Wednesday, 8th October 2025 [CET]

12:00 PRESENTATION: ELEVATE CUSTOMER VALUE BY SHAPING A RESILIENT SERVICE STRATEGY

  • Accelerate digital-first customer interaction and maximise ROI by redefining the rules of service 
  • Leverage data and insights to demonstrate how value is added in every customer interaction and strategies for those that might be eliminated 
  • Shift towards autonomy and continuous improvement by equipping operational teams with enhanced skills, enabling a more agile and responsive customer experience 


Check out the incredible speaker line-up to see who will be joining Martijn.

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