Gaelle Devins

Chief Customer Officer / Member of the Executive Board Breitling

Gaelle Devins is Chief Customer Officer and a Member of the Executive Board at Breitling, where she leads the brand’s global direct-to-consumer strategy across internal and external boutiques, e-commerce, call centres, CRM, customer experience, training, performance, analytics, and digital platforms. With 27 years of leadership experience spanning the luxury, advertising, and FMCG sectors, Gaelle has built a career shaped by extensive global exposure, having spent much of her life working across continents. Her work centres on aligning commercial performance with human-centred leadership.

Summit Day One - Tuesday, 6th October 2026 [CET]

9:30 Panel Discussion: Who Owns the Customer in Modern Organisations?

Customer functions are increasingly expected to influence strategy across marketing, product, service, and operations. Yet achieving genuine cross-functional integration remains challenging. This keynote panel delves into the evolving role of CX leaders in driving organisational impact, exploring how accountability, strategic alignment, and innovative governance can shape the future of customer-centric organisations.

Learning Objectives

• Unpack how the CX role is evolving within organisations

• Discover approaches to integrating CX across departments

• Evaluate leadership strategies for increasing CX influence

Key Takeaways

• Viewpoints on the future role of CX leadership

• Inspiration for achieving cross-functional alignment

• Considerations for strengthening CX governance

Check out the incredible speaker line-up to see who will be joining Gaelle.

Download The Latest Agenda

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