Michel Pater

CX Improvement Manager Odido Nederland

Summit Day Two - Wednesday, 7th October 2026 [CET]

11:25 Fireside Chat: Governing AI – Managing Data Security and Privacy Risks

As generative AI becomes embedded across customer service and operational workflows, organisations are confronting new questions around governance, data protection, and responsible deployment. In this fireside conversation, senior leaders share their experience navigating the realities of AI adoption – from managing data leakage risks and unauthorised usage to building governance frameworks that balance innovation with control. Explore how organisations are establishing guardrails while still enabling teams to experiment and capture the value of AI.

Learning Objectives

• Understand emerging governance and data security risks associated with AI in CX

• Assess how organisations balance innovation with responsible AI deployment

• Compare leadership approaches to building effective AI governance frameworks

Key Takeaways

• Insight into managing AI governance challenges in practice

• Perspectives on balancing security, compliance, and innovation

• Considerations for developing responsible AI policies and guardrails

Check out the incredible speaker line-up to see who will be joining Michel.

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