Michael Schagen

Senior Sales Engineer NiCE Cognigy

Michaël van Schagen is an AI and Customer Experience expert at NiCE Cognigy, helping organizations transform customer service through intelligent automation and conversational AI. With extensive experience in enterprise CX, he focuses on turning AI innovation into practical solutions that improve customer interactions, operational efficiency, and business outcomes.

Workshop & Hackathon Day - Monday, 5th October 2026 [CET]

13:20 Workshop L: Beyond the AI Agent: Build and Orchestrate Enterprise AI Live

Everyone can build an AI agent. The real challenge is making AI work across the enterprise. Today, most organisations are running disconnected AI initiatives across business units, vendors, and channels – creating fragmented customer experiences, governance challenges, and isolated automation. Learn how leading enterprises move beyond standalone AI agents to orchestrate AI at scale. We'll build an agent live and demonstrate how Knowledge AI and Agentic AI work together to connect knowledge, automate workflows, and seamlessly hand off between AI systems.

Learning Objectives

Understand why many enterprise AI initiatives become fragmented – and how to avoid it
Learn how to orchestrate multiple AI systems into a unified customer experience
Design governance models that enable innovation without sacrificing consistency

Key Takeaways

A framework to assess and orchestrate your enterprise AI ecosystem
Hands-on insight into building an enterprise AI agent – from knowledge to action – in minutes
Practical approaches for connecting AI, people, systems, and workflows

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

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